Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Prerna Kumari

Prerna Kumari

Bengaluru

Summary

Accomplished CSM, PMP certified Delivery Manager with a proven track record at Schneider Electric, enhancing system performance across 150 countries and leading diverse teams. Expert in Program Management and People Management, I excel in strategic planning and stakeholder collaboration, significantly improving project delivery and client satisfaction.

Overview

11
11
years of professional experience

Work History

Delivery Manager

Schneider Electric
08.2022 - Current
  • Led a high-performing performance and monitoring team responsible for analyzing system performance, identifying bottlenecks, and implementing optimization strategies for all brands of se.com across 150 countries
  • Implemented performance monitoring tools and established KPIs to track system health and identify areas for improvement
  • Collaborating closely with the stakeholders, end users and business technologies to understand and prioritize business goals and objectives
  • Led and supervised DevOps & networking team responsible for handling reverse proxy configurations across se.com & its brand platforms along with technical issues, and service requests via the ServiceNow platform
  • Enforcing Service Level Agreements (SLAs) by monitoring response and resolution times to ensure that tickets are addressed within agreed-upon time frames

Program Manager

SpurTree Technologies
01.2021 - 07.2022
  • Identify customers’ business objectives, uncover roadblocks, and multithreaded to establish a strategic partnership
  • Managing requirements, project time accounting, reporting, and managing production defects & stakeholder communication
  • Collaborating closely with the stakeholders, end users and business technologies to understand and prioritize business goals and objectives
  • Preparation and presentation of the project status reports to the team, senior management and to update the clients about the status, issues, risk, and mitigation
  • Drive revenue & margin through assigned account base to meet the target

Project Manager

SpurTree Technologies
06.2019 - 12.2020
  • Collaborating with multifaceted team of technical, operational, and administrative staff
  • Understanding the Project Scope and SOW and help the team to understand the client’s expectations
  • Collaborating closely with the stakeholders, end users and business technologies to understand and prioritize business goals and objectives
  • Preparation and presentation of the project status reports to the team, senior management and to update the clients about the status, issues, risk, and mitigation
  • Managing requirements, project time accounting, reporting, and managing production defects & stakeholder communication
  • Capacity & sprint planning; Communicate program schedules, milestones & expectations to all team members

Developer/Team Lead

Tata Consultancy Services
12.2013 - 07.2017
  • Analyzed user needs and software requirements to determine design feasibility.
  • Debugged existing application functionality to identify areas of improvement.
  • IT Service management (Change/ Release/ Configuration Management, incident/Problem Management)
  • Create Project Plans for complex engagements, status reports and timelines for all Project Engagements.
  • Status Reporting across all stakeholders on the progress of the project

Education

MBA - Marketing & Analytics

ICFAI Business School
Bengaluru
06-2019

B. Tech - Information Technology

BIJU Patnaik University of Technology
Bhubaneswar
06-2013

Skills

  • IT project management
  • Project planning & coordination
  • Product roadmap
  • Release management
  • Cross-functional coordination
  • Delivery management
  • Service level agreements
  • Schedule coordination
  • Business analysis
  • Stakeholder management

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 05/13/91
  • Nationality: Indian

Timeline

Delivery Manager

Schneider Electric
08.2022 - Current

Program Manager

SpurTree Technologies
01.2021 - 07.2022

Project Manager

SpurTree Technologies
06.2019 - 12.2020

Developer/Team Lead

Tata Consultancy Services
12.2013 - 07.2017

MBA - Marketing & Analytics

ICFAI Business School

B. Tech - Information Technology

BIJU Patnaik University of Technology

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Prerna Kumari