PRERNA Nagar
Business Development Executive
Ahmedabad
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Business Development Executive
Atulyata Business Consultancy Services
AHMEDABAD
07.2021 - Current
- Acquired new SME clients through direct outreach, strategic partnerships, and B2B networking.
- Successfully generated quality leads through referrals, digital channels, and events, resulting in consistent monthly client onboarding.
- Built and nurtured a strong client relationship pipeline across multiple industries including manufacturing, retail, and services.
- Worked closely with the consulting team to tailor solutions that met client-specific business needs.
- Maintained CRM database with updated client interactions and progress tracking.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
DUTY MANAGER
HOTEL RAMADA BY WYNDHAM
AHMEDABAD
09.2019 - 06.2021
- ASSIGN ARRIVAL ROOMS.
- CHECK MAXIMUM ARRIVAL ROOMS BEFORE GUEST ARRIVAL. T
- TAKING FEEDBACK ON COMMENTS CARD, MEDALLIA, TRIPADVISOR & REVERT THEIR FEEDBACK.
- TEAM CO-ORDINATION.
- AS PER THE GUEST FEEDBACK EMPLOYEES NEEDS TO BE APPRICIATED DURING BRIEFING.
- OVERSEEING DAILY OPERATION, ENSURING EMPLOYEES PRODUCTIVITY AND MONITORING EFFICIENCY OF ALL PROCESSES AND CREATING A POSITIVE WORK ENVIRONMENT.
- ENSURE SPECIAL GUESTS, LIKE DISABLED PEOPLE, ELDERLY, CHILDREN AND VVIPS, RECEIVE PERSONALIZED SERVICES.
- COORDINATE AND MANAGE COMMUNICATION BETWEEN GUESTS AND STAFF AND FOLLOW UP TO ENSURE WE RESOLVE CUSTOMER CONCERNS.
- MANAGE GUEST RELATIONS TEAM (INCLUDING RECEPTIONISTS AND CONCIERGES) TO ENSURE WE COMPLY WITH ALL STANDARDS AND OPERATING PROCEDURES.
- APPRAISE TEAM'S PERFORMANCE AND PRODUCE REGULAR REPORTS.
- EXAMINE DAILY DUTIES, ASSIGN TASKS AND CHECK ON PROGRESS.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
FRONT OFFICE EXECUTIVE
HOTEL PRIDE PLAZA
AHMEDABAD
02.2019 - 08.2019
- PROVIDE UPSCALE SERVICE EXPERIENCES FOR GUESTS THROUGHOUT THEIR STAY.
- ENSURE GUESTS ARE PROPERLY GREETED UPON THEIR ARRIVAL.
- MONITOR DAILY BOOKINGS AND ENSURE ASSIGNED ROOMS ARE PREPARED PRIOR TO CHECK-IN.
- OVERSEE CHECK-IN AND CHECK-OUT PROCEDURES, INCLUDING RESERVATIONS AND FINANCIAL TRANSACTIONS.
- ACTIVELY LISTEN TO AND RESOLVE COMPLAINTS.
- ENSURE SPECIAL GUESTS LIKE HANDICAPPED GUESTS, ELDERLY, CHILDREN AND VIP GUEST, REPEAT GUEST, INCOGNITO GUEST ETC. ASSIST AND PROVIDE THEM PERSONALIZED SERVICE.
- COORDINATE AND MANAGE COMMUNICATION BETWEEN GUESTS AND STAFF AND FOLLOW UP TO ENSURE WE RESOLVE GUEST CONCERNS.
- APPRAISE TEAM'S PERFORMANCE AND PRODUCE REGULAR REPORTS.
- EXAMINE DAILY DUTIES, ASSIGN TASKS AND CHECK ON PROGRESS.
- Arranged and executed 22 major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
GUEST RELATION EXECUTIVE
NARAYANI HEIGHTS
12.2018 - 01.2019
- PROVIDE UPSCALE SERVICE EXPERIENCES FOR GUESTS THROUGHOUT THEIR STAY.
- ENSURE GUESTS ARE PROPERLY GREETED UPON THEIR ARRIVAL.
- MONITOR DAILY BOOKINGS AND ENSURE ASSIGNED ROOMS ARE PREPARED PRIOR TO CHECK-IN.
- OVERSEE CHECK-IN AND CHECK-OUT PROCEDURES, INCLUDING RESERVATIONS AND FINANCIAL TRANSACTIONS.
- ACTIVELY LISTEN TO AND RESOLVE COMPLAINTS.
GUEST RELATION ASSOCIATE
UMAID BHAWAN PALACE
04.2017 - 11.2018
- ONSISTENTLY OFFER PROFESSIONAL FRIENDLY AND ENGAGING SERVICE.
- GREET, CHECK IN AND SETTLE GUEST ACCOUNTS WHILE ENSURING ALL SERVICE STANDARDS ARE FOLLOWED.
- RESPOND TO EACH GUEST WHO APPROACHES THE RECEPTION DESK.
- ASSIST GUESTS REGARDING HOTEL FACILITIES IN AN INFORMATIVE AND HELPFUL WAY.
- FOLLOW DEPARTMENT POLICIES, PROCEDURES AND SERVICE STANDARDS.
- FOLLOW ALL SAFETY POLICIES.
- OTHER DUTIES AS ASSIGNED.
- I HAVE AN EXPERIENCE OF BUTLER AS WELL.
HOSTESS (F&B SERVICE)
HOTEL PRIDE PLAZA
06.2016 - 03.2017
HOSTESS (F&B SERVICE)
THE SONNET
12.2014 - 06.2016
Education
Bachelor of Arts -
CSJM UNIVERSITY CAMPUS
Kanpur 04.2001 - 01.2016
Masters in Classical Dance - Kathak and Rabindra Nritya
Higher Secondary -
C.B.H.E
Asansol , West BengalHigh School Diploma -
W.B.B.S.E.
04.2001 -
Skills
Strategic business development
Customer relationship management
Lead generation
Sales and marketing
Lead prospecting
Relationship building
Customer service
Customer acquisition
Negotiations
Prospect targeting
Sales expertise
Complexion
FAIR
Interests
DANCING
PAINTING
PLAYING BASKETBALL
Personal Information
- Height: 5'8"
- Weight: 72 KG
- Father's Name: SANJAY KUMAR SAHU
- Date of Birth: 09/13/93
- Gender: FEMALE
- Marital Status: SINGLE
Timeline
Business Development Executive
Atulyata Business Consultancy Services
07.2021 - Current
DUTY MANAGER
HOTEL RAMADA BY WYNDHAM
09.2019 - 06.2021
FRONT OFFICE EXECUTIVE
HOTEL PRIDE PLAZA
02.2019 - 08.2019
GUEST RELATION EXECUTIVE
NARAYANI HEIGHTS
12.2018 - 01.2019
GUEST RELATION ASSOCIATE
UMAID BHAWAN PALACE
04.2017 - 11.2018
HOSTESS (F&B SERVICE)
HOTEL PRIDE PLAZA
06.2016 - 03.2017
HOSTESS (F&B SERVICE)
THE SONNET
12.2014 - 06.2016
Bachelor of Arts -
CSJM UNIVERSITY CAMPUS
04.2001 - 01.2016
High School Diploma -
W.B.B.S.E.
04.2001 -
Masters in Classical Dance - Kathak and Rabindra Nritya
Higher Secondary -
C.B.H.E
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