Prerna Singh
New Delhi,New Delhi
Summary
Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.
Overview
2025
2025
years of professional experience
Work History
Quality Analyst
Girnar Insurance Dekho Pvt Ltd.
11.2022 - Current
- Evaluated agent performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
- Analyzed quality and performance data to support operational decision-making.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed and maintained quality assurance procedure documentation.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Quality Analyst
Teleperformance
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Maintained up-to-date knowledge of quality assurance methodologies, applying best practices to daily tasks.
- Analyzed user feedback to inform future testing strategies, aligning efforts more closely with customer expectations.
- Reduced time to market, carefully coordinating with development teams to prioritize critical fixes.
Customer Service Associate
Teleperformance
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Reduced issue resolution time by streamlining communication between departments.
Education
BA -
Delhi University
Delhi University12th -
Gagan Bharti Senior Secondary School
New Delhi10th -
Gagan Bharti Senior Secondary School
Skills
- Hard Working
- Quick Learner
- Cross-functional team collaboration
- Multitasking Abilities
- Active listening
- Quality assurance
Languages
Hindi
English
Timeline
Quality Analyst
Girnar Insurance Dekho Pvt Ltd.
11.2022 - Current
Quality Analyst
Teleperformance
Customer Service Associate
Teleperformance
BA -
Delhi University
12th -
Gagan Bharti Senior Secondary School
10th -
Gagan Bharti Senior Secondary School
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