Reading Books
Prerna Yadav
Gaming Specialist
Ahmedabad
Summary
Dynamic professional specializing in training, onboarding, and team development, with hands-on experience in leading new hire batches and providing floor support in fast-paced environments. Demonstrates strong expertise in operations, player support, and customer experience, consistently achieving high CSAT and quality metrics. Adept at multitasking, mentoring teams, and driving performance improvements through structured training and process optimization.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Gaming Specialist
TELUS Digital
Ahmedabad
11.2025 - Current
- Led training and onboarding for new batches, delivering structured process and product training to ensure a smooth transition into operations.
- Conducted interactive training sessions and provided hands-on support to improve team understanding of workflows, tools, and quality standards.
- Provided floor support to new hires, assisting with real-time queries, and ensuring adherence to processes during live operations.
- Mentored trainees through shadowing, feedback, and continuous guidance, improving overall team performance
- Delivered end-to-end player support across: Technical issues
Player behavior concerns
In-game issues
Account-related queries - Maintained exceptional quality scores and high CSAT (Customer Satisfaction) ratings consistently
- Recognized for strong performance and eligible for multiple Internal Job Postings (IJPs) within the organization
- Demonstrated strong multitasking abilities, balancing training responsibilities with live support queues
- Ensured compliance with SOPs, SLAs, and quality benchmarks
Junior Manager
IBull Capital
02.2025 - 11.2025
- Conducted training sessions for global sales teams and Workforce Management (WFM) staff to improve performance and productivity.
- Managed daily operations in coordination with the Management Office (MO), ensuring smooth business processes.
- Led and supervised the sales team, driving revenue growth, and achieving business targets.
- Handled Meta Business Center, managing advertising campaigns, and optimizing lead generation strategies.
- Planned and executed digital marketing campaigns across multiple platforms.
- Utilized tools such as WATI.io, Track360, ChatGPT, and social media management tools for automation, communication, and campaign tracking.
- Created website content, blogs, and marketing materials to enhance brand visibility.
- Monitored performance metrics, and contributed to data-driven decision-making.
Process Associate
Ascendum Solutions LLC
03.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Provided dedicated virtual assistance to global clients, supporting daily business operations.
- Managed calendar scheduling, meetings, and appointments across different time zones.
- Handled email management, including drafting responses, and organizing inbox workflows.
- Maintained and updated e-commerce websites, ensuring product listings, and content accuracy.
- Conducted research and data analysis to support business decision-making.
- Utilized tools such as Slack, Monday.com, Track360, Skale CRM, and AskSunday CRM for task management and communication.
- Created documents and reports using Microsoft Word, Excel, and PowerPoint.
- Designed basic creatives and content using Canva.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Oswal Public School
Alwar, India 04.2001 -
GED -
Oswal Jain Senior Secondary School
Alwar, India 04.2001 -
Skills
Core Competencies
- Training & Development
- Onboarding & Floor Support
- Team Leadership & Mentoring
- Player Support & Customer Experience
- Sales & Revenue Handling
Soft Skills
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Adaptability & Quick Learning
- Client Handling
Technical & Functional Skills
- CRM & Ticketing Systems
- Content Creation (Blogs, Website Content)
Interests
Travelling is Passion
Sports
Maggie
Timeline
Gaming Specialist
TELUS Digital
11.2025 - Current
Junior Manager
IBull Capital
02.2025 - 11.2025
Process Associate
Ascendum Solutions LLC
03.2024 - 11.2024
High School Diploma -
Oswal Public School
04.2001 -
GED -
Oswal Jain Senior Secondary School
04.2001 -