Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

PREYA PRADHAN

Hyderabad
PREYA PRADHAN

Summary

Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.

Overview

8
years of professional experience

Work History

Apollo Radiology International

Quality & Governance/ Compliance Manager
10.2024 - Current

Job overview

  • - Lead Quality Governance processes aligned with QSI and NHS best practices, ensuring regulatory adherence and readiness for CQC audits.
  • - Manage full lifecycle of complaints from investigation to resolution, achieving >95% resolution rate and implementing CAPAs.
  • - Perform root cause analysis and trend mapping for recurring quality issues, integrating risk mitigation strategies in SOPs.
  • - Maintain monthly QSI documentation updates; ensured zero non-conformities in recent internal audits.
  • - Spearheaded development and implementation of risk register, enhancing governance oversight and incident tracking.
  • - Conduct weekly peer review audits; achieved 95%+ compliance in reporting turnaround and documentation.
  • - Deputise for the Quality Governance Manager, overseeing end-to-end operational continuity and compliance deliverables.
  • - Drive internal training initiatives to promote awareness of CQC standards and QSI-compliant reporting practices.

Citizens Specialty Hospital, Hyderabad

Assistant Manager – Operations
11.2022 - 10.2024

Job overview

  • - Oversaw hospital-wide operations, ensuring service quality and adherence to TAT for all diagnostic and OPD services.
  • - Implemented data-driven quality improvement (QI) projects aligned with patient-centric KPIs (e.g., NPS, PSI).
  • - Conducted RCA and CAPA for patient complaints, reducing repeat occurrences by 30%.
  • - Streamlined interdepartmental coordination, improving patient discharge TAT by 20%.
  • - Developed SOPs and led staff training programs to embed a culture of compliance and service excellence.
  • - Managed audit preparations, documentation reviews, and departmental readiness for regulatory assessments.

Manipal Central Referral Hospital, Sikkim

Management Trainee (Intern)
12.2021 - 06.2022

Job overview

  • - Supported hospital’s NABH accreditation journey through SOP reviews, departmental gap analysis, and internal audits.
  • - Coordinated quality improvement projects and conducted cost control analysis for FY22.
  • - Acted as Floor Manager, facilitating operational efficiency and conflict resolution across departments.

Portea Medical Home Healthcare Pvt. Ltd.

Resident Physiotherapist & Subject Matter Expert (Operations)
06.2017 - 07.2019

Job overview

  • - Optimized clinician resource allocation and ensured efficient service delivery through TAT monitoring and data tracking.
  • - Identified gaps in customer lifecycle operations and led initiatives that improved patient satisfaction and operational efficiency.
  • - Managed PAN India coordination for business operations, supporting sales and service teams with real-time operational data.
  • - Delivered insights to leadership on systemic bottlenecks and proposed strategic fixes for long-term quality improvement.
  • - Conducted regular quality checks and trained staff in operational protocols to ensure standardized service delivery.
  • Provided physiotherapy in orthopaedic, neuro, and cardiopulmonary domains, with a focus on personalized care.

Education

IIPHG

Masters from Hospital Administration
01.2022

Vels University

Bachelors from Physiotherapy
01.2016

Skills

  • Quality Management Systems (QMS) & Accreditation (NABH, QSI, CQC)
  • Regulatory Compliance & Risk Mitigation
  • Root Cause Analysis (RCA) & CAPA
  • Data Analytics & Performance Metrics
  • Operational Process Improvement
  • Strategic Planning & Project Management
  • Team Training & Leadership
  • Complaint and Incident Handling

Timeline

Quality & Governance/ Compliance Manager

Apollo Radiology International
10.2024 - Current

Assistant Manager – Operations

Citizens Specialty Hospital, Hyderabad
11.2022 - 10.2024

Management Trainee (Intern)

Manipal Central Referral Hospital, Sikkim
12.2021 - 06.2022

Resident Physiotherapist & Subject Matter Expert (Operations)

Portea Medical Home Healthcare Pvt. Ltd.
06.2017 - 07.2019

Vels University

Bachelors from Physiotherapy

IIPHG

Masters from Hospital Administration
PREYA PRADHAN