PRINCE ASHELEY C
Chennai
Summary
Proficient in handling ATM and POS disputes, KYC compliance, and transaction monitoring, with a strong focus on resolving issues, ensuring compliance, and detecting fraud to enhance customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Process Associate
Tata Consultancy Services
Chennai
09.2022 - Current
- Handling customer queries about ATM withdrawals and POS transaction disputes.
- ATM withdrawals misdispense: ATM misdispense investigations involve analyzing the transaction and records to determine if any errors occurred during the withdrawal process.
- Checking the customer account statement, and reviewing transaction details.
- Verifying whether the transactions qualified for Regulation E or not, for both on-us and off-us transactions, to review further.
- Providing provisional credit, and sending correspondence to the customer stating the final resolution date.
- Regarding the disputes file an e-claim for the Off-us transactions and pend the case
- For on-us transactions, verify the ATM withdrawal proof sheet in the Teleview application, send an email to the respective ATM branch, and pend the case.
- Based on the e-claim and teleview status, we close the case as either honored or denied.
- POS transaction disputes: Reviewing unauthorized transactions that customers have not initiated, or transactions that are not accepted by the merchant, but money has been debited from the customer's account.
- Transaction details will be sent to the Citi share team for further review and consideration, whereas off-us transactions are reviewed using applications like Eclipse and Mainframe.
- Sending correspondence to the customer, requesting the documents for the first stage of the dispute, and needing to contact the merchant first.
Junior Risk Analyst
HDB Financial Services PVT LTD
Chennai
08.2021 - 07.2022
- Monitoring credit, debit, prepaid, and forex card transactions through bank applications.
- Reduce fraudulent transactions with cards, and investigate fraudulent transactions with customers.
- Reviewed and monitored large-scale customer transactions for potential money laundering activity.
- Periodic re-verification of customer data is mandated by the RBI. Intimate the customers to update their KYC documents, especially if there is a change in address, contact information, or if KYC documents have expired.
- To mitigate risks such as fraud, money laundering, and the financing of illegal activities.
AR Analyst
GLOBAL Health care Billing Partners Pvt Ltd
02.2020 - 06.2021
- We will verify the medical insurance of the patients to claim the payments for the treatment
- Will check the patient information and medical treatment taken
- Once the claim gets corrected will appeal the claim to the prospective insurance
Education
Some College (No Degree) - AWS DEVOPS
GREENS TECHNOLOGY
CHENNAI10-2024
B.sc - Computer Science
Dr.M.G.R. Educational And Research Institute
Maduravayal, Chennai03-2020
Class XII -
ST.Joseph's A.I(B)Higher Secondary School
Chennai03-2016
Class X -
DON BOSCO Matriculation School
Chennai03-2014
Skills
- Rainbow Service Management (RSM)
- Citi Share
- Eclipse
- Teleview
- Vision Plus - Universal Banking Application
- AWS (Amazon Web Services)
- EC2, S3, and VPC
- JENKINS
- GITHUB
- DOCKER
- CI/CD
- TERAFORM
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
Timeline
Process Associate
Tata Consultancy Services
09.2022 - Current
Junior Risk Analyst
HDB Financial Services PVT LTD
08.2021 - 07.2022
AR Analyst
GLOBAL Health care Billing Partners Pvt Ltd
02.2020 - 06.2021
Some College (No Degree) - AWS DEVOPS
GREENS TECHNOLOGY
B.sc - Computer Science
Dr.M.G.R. Educational And Research Institute
Class XII -
ST.Joseph's A.I(B)Higher Secondary School
Class X -
DON BOSCO Matriculation School
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