JANGTHAINGAM STEPHEN MALANGMEI
Summary
Efficient Process Associate known for high productivity and ability to efficiently complete tasks. Possess specialized skills in process optimization, data analysis, and workflow management. Excel in communication, problem-solving, and time management, ensuring seamless operational flow and enhanced team collaboration.
Overview
4
4
years of professional experience
Work History
Process Associate
GENPACT INDIA PRIVATE LIMITED
Gurgaon
10.2024 - Current
- Proactively engaged customers with a professional and empathetic approach, employing expert probing to accurately identify and thoroughly comprehend their issues.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Identified needs of customers promptly and efficiently.
- Managed issue resolution end-to-end, including active follow-up to acknowledge feedback and ensure prompt, satisfactory closure.
Customer Care Executive
TELEPERFORMANCE
Gurgaon
04.2021 - 05.2022
- Foster positive relationships with customers through excellent communication and interpersonal skills.
- Improved customer satisfaction scores through proactive follow-up on inquiries and issues.
- Developed detailed customer service policies and processes, resulting in improved efficiencies and customer experiences.
- Coordinated cross-functional training protocols for customer service personnel on customer service processes and procedures.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
Post-Graduation(MA) -
Don Bosco College
Maram, Manipur01.2024
Graduation (BA) -
Don Bosco College
Maram, Manipur01.2019
12th Pass -
Don Bosco Hr. Sec. School
Maram, Manipur01.2016
10th Pass -
St. Edmund School
Imphal, Manipur01.2014
Skills
- Excellent communication and interpersonal skills
- Knowledge of customer service principles and practices
- Customer service management system design and implementation
- Proficient in tracking customer sentiment and feedback
- Self-motivated
- Proactive team player
- Problem solving
- Time management
Languages
English
First Language
Hindi
Elementary
A2
Timeline
Process Associate
GENPACT INDIA PRIVATE LIMITED
10.2024 - Current
Customer Care Executive
TELEPERFORMANCE
04.2021 - 05.2022
Post-Graduation(MA) -
Don Bosco College
Graduation (BA) -
Don Bosco College
12th Pass -
Don Bosco Hr. Sec. School
10th Pass -
St. Edmund School