Prince KUMAR
Nakodar
Summary
Capable Support Engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Support Engineer
ST MICROELECTRONICS PVT LTD
GREATER NOIDA
09.2022 - 07.2023
- Support Engineer in the Application Administration Services Team [L2 Team]
- Managing all the applications and the servers of the ST both internal and external.
- Scheduling of the scripts in IBM TWS – creating new schedules, modification of previous schedules and troubleshooting.
- Creation and management of Reports in BMC Helix Smart Reporting.
- Managed the alerts that got triggered due to some issue using HP-OMI Application
- Modelling of Applications with their respective servers using HP-UCMDB Application.
- Housekeeping of servers if the FS usage reaches the threshold limit.
- Deployment of war files to bring the changes or to fix bugs.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Monitored system performance to ensure optimal functioning of services.
- Creation and management of the scripts to ensure jobs run on time.
- Reported any issues found during maintenance operations promptly to supervisors.
- Completed root cause analysis on routine and complex problems.
Education
Bachelors Of Technology - Computer Science And Engineering
DAV Institute Of Engineering And Technology
Jalandhar04-2023
Diploma - Computer Science And Engineering
Mehr Chand Polytechnic College
Jalandhar07-2020
Skills
- Unix Shell Scripting
- Python
- Scheduling
- Django Web Framework
- Ticket Management
- Web Development Technologies: HTML, CSS
- IBM Tivoli Work Load Scheduler (TWS)
- Technical Support
Accomplishments
- House Captain for a year and lead the House to win Sport's meet in School.
- Won first and second prize in quiz consecutively for 2 years in college.
Languages
Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
PROJECTS
BMC HELIX SMART REPORTING
- I CREATED AND MANAGED REPORTS FOR TRACKING THE EFFORTS, TICKETS, FUTURE TASKS ASSIGNED TO A PERSON AND THE NUMBER OF DAYS TOOK BY A PERSON TO COMPLETE A PARTICULAR WORK.
FOREST FIRE PREDICTION MODEL
- Using ML Algorithm Random Forest Regressor I created a model which helps us to detect the possibility of a forest fire occuring at a particular place using different input values such as latitudes and longitudes.
Affiliations
- Active Participant in different types of sports
- Secured second and third position in volleyball and basketball competition.
- Received numerous recognition certificates for participation in tech fest held in colleges.
- Successfully organized a photography competition in tech fest which held virtually during covid-19.
Certification
- Google Cloud Essentials
- Essential Google Cloud Infrastructure: Foundation
- Elastic Google Cloud Infrastructure: Scaling and Automation
- Essential Google Cloud Infrastructure: Core Services
- Google Cloud Platform Fundamentals: Core Infrastructures
- Reliable Google Cloud Infrastructure: Design and Process
Timeline
Support Engineer
ST MICROELECTRONICS PVT LTD
09.2022 - 07.2023
Bachelors Of Technology - Computer Science And Engineering
DAV Institute Of Engineering And Technology
Diploma - Computer Science And Engineering
Mehr Chand Polytechnic College
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