Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

PRINCE SHARMA

NOIDA

Summary

To contribute to a dynamic & challenging environment, while building a diverse knowledge & experience base.

Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Service Assurance Officer

Air India
Delhi
08.2022 - Current
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Provided guidance and oversight to subordinate staff in their daily responsibilities.
  • Attended regular meetings with upper management to discuss progress updates on ongoing initiatives.
  • Managed day-to-day operations, consistently meeting high customer satisfaction levels.
  • Effectively guided team members in completing tasks within specified timelines.
  • Ensured adherence to regulatory standards and internal company policies.
  • Oversaw the enhancement of financial budgeting and fiscal management practices to optimize resources.
  • Established and upheld solid rapport with vital parties involved in the business operations, including suppliers, customers, and partners.
  • Ensured compliance with applicable laws, regulations, and industry standards pertaining to business operations.
  • Safeguarded sensitive data with thorough attention to detail and adherence to privacy standards.
  • Facilitated the decision-making process for necessary changes by identifying specific areas that required improvement.
  • Developed and fostered strong professional relationships with colleagues and superiors.
  • Offered support and assistance to subordinates in understanding and fulfilling their job duties and responsibilities.
  • Adhered to company policies and objectives.
  • Enforced adherence to established organizational standards for performance, quality, and safety compliance.
  • Provided leadership and direction for timely project completion.

Trainee

JW Marriott
12.2020 - 03.2021
  • Gained expertise and contributed to multiple areas within the hotel.
  • Fostered a culture of professionalism while interacting with guests, staff, and management.
  • Assisted with a wide range of responsibilities for the current team.
  • Acquired proficiencies in critical skills and techniques through continuous practice.
  • Promptly and efficiently identified customer needs

Education

Higher Diploma From Business And Hotel Management School, Lucerne, Switzerland - Hotel & Tourism Management

RIG Institute of Hospitality And Management
Greater Noida
04-2022

Bachelor of Tourism Studies - Tourism Management

INGOU
DELHI
04-2022

High School Diploma -

Army Public School
Noida
04-2018

Skills

  • Team Leadership
  • Time Management
  • Customer Service
  • Quality Assurance Controls
  • Problem Solving
  • Dynamic
  • Communication

Languages

Hindi
First Language
English
Proficient (C2)
C2
German
Beginner
A1
Japanese
Beginner
A1

Accomplishments

  • My clicked Picture was featured in the First AirIndia Calender.
  • Winner of district level football tournament, participated in cluster football and various inter-school tournaments.
  • Awarded a Trophy in Excellence in Karate.
  • Got a bronze medal by sport Karate-Do Association, U.P.
  • Awarded a Kala Gaurav Gold Medal in National Handwriting & Coloring Contest by Student Development Society, Pune.

Timeline

Service Assurance Officer

Air India
08.2022 - Current

Trainee

JW Marriott
12.2020 - 03.2021

Higher Diploma From Business And Hotel Management School, Lucerne, Switzerland - Hotel & Tourism Management

RIG Institute of Hospitality And Management

Bachelor of Tourism Studies - Tourism Management

INGOU

High School Diploma -

Army Public School

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