Summary
Overview
Work History
Education
Skills
Aviation Skills
Accounting Skills
Accomplishments
Hobbies and Interests
Personal Information
Timeline
Generic
Hritik Chopra

Hritik Chopra

Lucknow

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

SERVICE ASSURANCE OFFICER

TATA AIR INDIA LTD.
10.2022 - Current
  • Responsible for ensuring the quality and reliability of services provided by the ground handling team. To monitor and assess service performance, identify areas for improvement, and implement measures to enhance service delivery.
  • Conduct regular service performance audits to identify areas of improvement and ensure compliance with service level agreements (SLAs) and quality standards.
  • Identify and address service-related issues and incidents, working closely with relevant teams to resolve them in a timely manner.
  • Collaborate with cross-functional teams to identify opportunities for service improvement and develop action plans to enhance service delivery.
  • Collect and analyze customer feedback and complaints to identify patterns and areas for improvement, taking appropriate actions to address them in a timely manner.
  • Ensure the quality, reliability, and continuous improvement of services provided by the airport operations ground handling team.

Customer Service Associate(FLIPKART)

Teleperformance India Pvt Ltd.
07.2021 - 08.2022
  • To provide quick and accurate resolutions for the pre-purchase queries of the customers.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • To provide resolution to multiple queries of customers maintaining customer satisfaction parameters and quality.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Data Entry Associate

Shri Gopal Medical Store
07.2020 - 05.2021
  • Entering customer and account data from source documents within time limits.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Supported efficient accounting operations with high-quality administrative support.

Education

Diploma in Aviation, Hospitality and Travel Management -

Frankfinn Institute
12.2021

Bachelor of Commerce -

Indian Education Center
Himachal Pradesh
08-2019

Higher Secondary -

ISC Board
04-2016

Secondary -

ICSE
Lucknow Public School, Lucknow

ONLINE MBA - Management

Manipal University
Jaipur

Skills

  • Certified in CCC (Courses in computer concepts)
  • Microsoft Office package: Microsoft 365
  • Trained in customer management tool by Amadeus
  • Proficient in advanced excel

Aviation Skills

  • Comprehensive knowledge of health care services, the skills to effectively apply this knowledge, and the ability to demonstrate resourceful leadership techniques.
  • Knowledge in all facets of the tourism and hospitality industries.
  • Marketing management and planning skills and how to apply them to various fields within the industry.
  • Well trained on customer handling skills.
  • Trained in new technologies and business management skills.

Accounting Skills

  • Maintaining financial records by analyzing balance sheets and general ledger accounts.
  • Reconcile bank statements by comparing transactions to the general ledger.
  • Assist with day-to-day financial operations, including filing, report generation, budget review, etc.

Accomplishments

  • More than 10 star of the day awards received by TATA AIR INDIA.
  • 3 consecutive best employee of the month awards received while working with teleperformance after achieving customer satisfaction score of 9.5.

Hobbies and Interests

Cooking, Playing Football

Personal Information

  • Father's Name: Late Shri Sanjay Chopra
  • Date of Birth: 1998-03-08
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

SERVICE ASSURANCE OFFICER

TATA AIR INDIA LTD.
10.2022 - Current

Customer Service Associate(FLIPKART)

Teleperformance India Pvt Ltd.
07.2021 - 08.2022

Data Entry Associate

Shri Gopal Medical Store
07.2020 - 05.2021

Diploma in Aviation, Hospitality and Travel Management -

Frankfinn Institute

Bachelor of Commerce -

Indian Education Center

Higher Secondary -

ISC Board

Secondary -

ICSE

ONLINE MBA - Management

Manipal University
Hritik Chopra