Madhu Alisha
Senior Cabin Crew
Gurgaon,HR
Summary
Experienced professional offers over 17 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
22
22
years of professional experience
Work History
Senior Cabin Crew Member
Tata Air India Ltd
Gurgaon
07.2011 - Current
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Followed safety, passenger and supply pre-flight checklists.
- Directed junior team members in proper duties and company regulations.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Observed passengers for intoxication or possible threat to safety.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Inventoried aircraft amenities and completed order list for turnaround.
Cabin Crew Member
Air India Express
Chennai
04.2006 - 04.2010
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Followed safety, passenger and supply pre-flight checklists.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Administrative Assistant
HCL Technologies
Noida, Utter Pradesh
12.2005 - 03.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Front Office Executive
Hotel Crowne Plaza Surya
New Delhi
02.2003 - 11.2005
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
Education
Bsc IT - Computers
Sikkim Manipal University
Delhi10th Board - Board All Subjects
Bankipur Girls High School
Patna BiharSome College (No Degree) - Intermediate ( 10+2)
BankipurLalit Narayan Tirhut University
Muzaffarpur BiharSkills
Customer Serviceundefined
Timeline
Senior Cabin Crew Member
Tata Air India Ltd
07.2011 - Current
Cabin Crew Member
Air India Express
04.2006 - 04.2010
Administrative Assistant
HCL Technologies
12.2005 - 03.2006
Front Office Executive
Hotel Crowne Plaza Surya
02.2003 - 11.2005
Bsc IT - Computers
Sikkim Manipal University
10th Board - Board All Subjects
Bankipur Girls High School
Some College (No Degree) - Intermediate ( 10+2)
BankipurLalit Narayan Tirhut University
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