Prince Singh

Key Responsibilities:

• Managed cloud support for enterprise clients across on-premises, AWS, and VPC environments.
• Resolved Layer 2 and Layer 3 issues efficiently for customers and internal teams.
• Provided training and conducted knowledge transfer sessions for junior team members.
• Documented RCA reports for proactive problem-solving and process improvement.
• Assisted clients in integrating Ameyo with third-party applications, enhancing functionality.
• Ensured smooth operations during server maintenance by scheduling with minimal disruptions.
• Successfully delivered multiple projects for Asia-specific customers, improving project delivery processes.
• Led technical projects of varying sizes, ensuring adherence to timelines and quality standards.
• Implemented Ameyo and Nubitel CX products as per project scope, ensuring seamless deployments.
• Provided technical support, meeting SLAs and maintaining high customer satisfaction.
• Conducted advanced troubleshooting and log analysis to resolve complex customer issues.
• Managed a repository of resolved issues, facilitating team-wide knowledge sharing.
• Trained customers on product usage and troubleshooting, enhancing user proficiency.
• Conducted technical demos and UAT testing, ensuring smooth product integration.
• Interacted daily with clients for post-project support, resolving issues promptly.
• Collaborated cross-functionally to address customer challenges and improve service delivery.
• Maintained issue tracker and provided regular status updates to clients.

Technical Responsibilities:

• Implemented server setups for various environments including on-premises, cloud, and virtual machines.
• Installed and managed Linux operating systems (RHEL, CentOS, etc.).
• Conducted network configuration and troubleshooting, ensuring reliable connectivity.
• Managed database activities including backup, restore, and optimization.
• Configured and deployed SSL certificates to secure communications.
• Enhanced security and authentication by integrating Ameyo tools with SSO, SAML, LDAP.
• Implemented High Availability (HA), clustering, Cold Failover, and DR setups.
• Had responsibility for monitoring server performance and maintaining system health by leveraging tools like Zabbix.
• Deployed and configured customized Ameyo products and services to meet client requirements.
• Integrated internal and third-party applications, social media platforms, and chatbots.
• Configured email protocols (IMAP/IMAPs, SMTP/SMTPS, POP, EWS) for efficient communication.
• Integrated and configured CRMs like Salesforce and ZOHO, optimizing client workflows.

• Demonstrated proficiency as Senior Technical Engineer in Change Management team, responsible for server configuration and all change activities related to Ameyo application.
• Prepared Plans of Action and executed critical setup Release and Patch Upgrades.
• Conducting change management activities as part of daily tasks, including deploying SSL certificates, configuring complete Ameyo applications, OS installation, applying VAPT fixes, FTP, Server Migration etc., and troubleshooting post-deployment issues.
• Provided Hyper care support post-deployment.
• Integrated CRM and social media pages (FB, YouTube, Play Store, WhatsApp, Salesforce, Zendesk) with Ameyo Application.

• Troubleshot contact center product related issues
• Executed tasks related to database management such as backup, restore, migration, vacuuming and reindexing. Additionally performed basic and advanced queries as well as configured Master-Slave setup.
• Configured and optimized Cold Failover systems for enhanced reliability.
• Maintained constant vigilance over server capacity and performance.
• Deployed and configured Ameyo products and services.
• Successfully implemented configuration and integration of diverse email protocols such as IMAP/IMAPs, SMTP/SMTPS, POP, and EWS.
• Debugged integrated CRM and social media pages for various platforms including FB, YouTube, Play Store, WhatsApp, Salesforce, and Zendesk.