Prince Singh

• Facilitated customer support emphasizing accuracy and compliance, achieving timely resolutions that enhanced customer and client satisfaction related to the background verification.
• Pull daily data from Salesforce, generate daily reports for distribution, and mentor multiple batches over tenure to reinforce learning and support team effectiveness.

• To handle escalations and complaints, provide appropriate solutions for customers, and follow up to resolve any issues with their customers' experience.

• Ensured timely and accurate service delivery at defined productivity levels, built client and domain knowledge to resolve issues in first conversation, executed issue/query resolution, documented processes, followed up with clients, handled escalation calls, and supported new team members.
• Acted as the SME for the period of January through June 2023.

CGPA - 6.827

GPA: 67%