Princy Rai

Proven Product Manager with experience leading products for 3 million users, driving $350,000 in savings. Expert in aligning product vision with business goals, optimizing UX, and leveraging AI tools. Skilled in strategic thinking, data-driven decisions, and effective team collaboration.

• Served 20+ clients, including Uber Australia and HRIA, in 1.5 years.
• Designed and promoted the Rentaaa app for staff management in North India.
• Contributed to Australian projects on toll management, rent defaulter management, and vehicle inspections.
• Built and managed a distributed team of 25+ tech and marketing professionals.
• Reviewed sales, customer feedback, and new opportunities to shape business strategy. Set milestone criteria to track product development progress.

• Led 2 cross-functional teams through product development stages.
• Created and deployed Chatbot for https://bolt.earth/ and WhatsApp Business; revamped website.
• Boosted employee idea collection by 30%.
• Improved UX by 50% with enhanced feedback and iterative design.
  Managed product line from market analysis to roadmap execution.
  Optimized RFPs, CRM, and reporting processes.
• Assisted with acquisition, onboarding, and customer experience.

• Scaled the consumer product team by hiring 25+ people, including 3 team leaders and key roles in analytics, marketing, and post-sales.
• Expanded B2B team from 7 to 35, focusing on onboarding doctors, clinics, hospitals, and pharmacies.
• Optimized B2C revenue by adding features like instant booking and medicine order management.
• Redesigned Sales and Support functions, including recruitment, CRM onboarding, and documentation.
• Created weekly product documentation and conducted research based on customer feedback.
• Managed staffing and development for Analytics, Sales, Support, and Enablement teams.
• Developed presentations, trend reports, and product data sheets.

• Interviewed key users for LOCO 2 to gather business and user requirements.
• Analyzed market trends to shape project scope and strategies.
  Ensured process adherence, product quality, and supported internal audits.
• Collaborated on product line transitions and created business reports for strategic decisions.
• Addressed technical issues and provided updates on new features.
  Developed dashboards and reporting tools to monitor business performance.
• Provided feedback on initiatives and strategies through customer and focus group testing.

• Communicated new application features and facilitated adoption.
• Acted as the customer voice, providing feedback for improved service.
• Collaborated with development teams to create solutions for emerging markets.
• Conducted due diligence on investments and presented to investors. Maintained document and data security.
• Prepared presentations and documents for investor meetings.
  Advised clients on capitalization decisions.
  

• Managed budget allocation, policy formulation, and business operations, while monitoring staff, controlling costs, and ensuring high CSAT scores.
• Implemented multichannel communication strategies and automated chat and social messaging.
• Coordinated departmental activities in investments, operations, or sales, and developed systems to enhance operational quality and team efficiency.
• Analyzed trends to recommend product improvements and generated reports for business performance insights.
• Created and maintained documentation for customer success and product requirements.
• Identified customer needs, negotiated profitable projects, and explored opportunities for new products and improvements.