Manager
ZS Associates
Noida
Program management experience:
- Working as Program manager for Global delivery of Salesforce effectiveness Solutions across different domains like call planning, alignment, IC of a Pharma client etc
- Worked as Program manager for a multi-year Commercial reporting initiative of a Europe based client ensuring successful launch of different phases and timely adoption by markets with effective change management
- Worked as program manager for another client's global reporting overhaul exercise which included E2E mgmt. starting from requirement gathering to prioritization, defining roadmap, defining sprint goals for Dev teams, ensuring successful and timely UATs and pre/post go-live support to users
- Worked alongside a client to manage Sales Analytics and reporting program for 5 BUs in different domains like IC, OCCP, Alignments) and helped them maintain an environment of constant innovation and improvement
- Led data exploration and data products development effort to create value out of Campaigns, Sales, Social Media data to ensure Campaign effectiveness
End to end Process Setup / Revamp expertise:
- Conducted a global Process improvement exercise across all regions of a client (EU, International, US, JP, CN) to understand the existing gaps and define a seamless flow of Finance data for Commercial function
- Established end to end Operations setup (KTLO, ticketing support, Sustainment, Documentation, SLAs) for a universal data platform built for a US based pharma client
- Designed a robust territory management process for one of the big Pharma clients
Stakeholder & Client Engagement
- Regularly interfaced with senior leadership, demoed new capabilities, gathered feedback, and iterated on user needs to ensure product-market fit.
- Collaborated with international teams (Europe, US, Asia-Pacific) to customize and scale products across geographies.
Project and Team management expertise:
- Regularly reported program KPIs, milestones, blockers, and resource allocations to Senior Principals and sponsors
- Led 15+ FTEs supporting client with analytics / reporting / Product needs on variety of data sources (Sales, Calls, Alignments, Samples) - included supervising delivery, tracking financials, highlighting risks, managing resources
Strategic Growth & Business Impact:
- Led multiple BD efforts across Pharma clients at global level contributing €5M+ to organizational growth