Priscilla David George
Chennai
Summary
Experienced Business Analyst with 3.8 years of hands-on expertise in operations analysis, management support, and understanding client requirements. Skilled communicator with 9 months of IELTS teaching experience, effective in simplifying complex concepts. Ready to leverage analytical skills and instructional abilities to contribute effectively and advance professionally.
Overview
5
5
years of professional experience
Work History
Senior Business Process Analyst
Straive
07.2024 - 03.2026
- Assisted in delivering KPI reports and performance dashboards to clients, ensuring transparency on quality metrics and process efficiency.
- Conducted root cause analysis (RCA) on escalations, driving corrective and preventive actions to improve publishing workflows.
- Supported the design and monitoring of quality assurance frameworks across editorial production and distribution, ensuring compliance with publishing standards.
- Collaborated with the IT department to gather, document, and analyse business requirements for publishing systems and digital platforms.
- Created BRDs, user stories, and workflow diagrams for enhancements in editorial management, content delivery, and eCommerce features.
- Partnered with stakeholders, including editors and production technology teams, to ensure business needs were effectively translated into IT solutions.
- Assisted in testing and rollout of digital publishing tools, validating that system deliverables aligned with quality goals and industry needs.
Business Analyst
Bhumi
08.2023 - 10.2023
- Performed enterprise analysis and prepared a business case document.
- Gather intelligence on business requirements by interviewing stakeholders and analyzing workflows and procedures.
- Identify performance issues and potential improvement areas.
Internship Projects
COEPD
05.2022 - 05.2023
- Involved in the preparation of BRD document to convert business requirements to functional requirements document FRD.
- Identifying the stakeholders by using RACI matrix chart and tracking requirements by using RTM.
- Created UML diagrams to understand requirements into visual format such as use case diagrams, use case specs, activity diagrams and flow charts as well as wireframes and prototypes.
- Experience with agile scrum methodology, created user stories with acceptance criteria with the help of product owner and hands on experience with Jira tool.
- Prioritize all the user stories by using MOSCOW technique with the team.
- Involved into sprint planning meeting, daily standup meeting, sprint review meeting and sprint retrospective meeting.
- Actively participated in product planning and UAT to successfully deliver each sprint.
IELTS Trainer
Algebra Studies Abroad
01.2021 - 09.2021
- Training IELTS students to acquire their respective scores and develop excellent service.
- Understand all areas of the course syllabus provided and self-updating on the latest exam trends.
Education
Masters - English Literature
Jamal Mohamed College
Bachelors - English Literature
Holy Cross College
TrichySkills
- MS Office Suite
- SQL
- MS Visio
- Confluence
- Azure RP
- JIRA
- Balsamiq
- Requirement Gathering
- Gap Analysis
- BRD
- Test Cases
- SWOT Analysis
- FRD
- Agile and Waterfall Methodologies
- SDLC
- Risk and Problem Analysis
- UAT
- Scrum
Languages
English
Tamil
Timeline
Senior Business Process Analyst
Straive
07.2024 - 03.2026
Business Analyst
Bhumi
08.2023 - 10.2023
Internship Projects
COEPD
05.2022 - 05.2023
IELTS Trainer
Algebra Studies Abroad
01.2021 - 09.2021
Masters - English Literature
Jamal Mohamed College
Bachelors - English Literature
Holy Cross College