Linda Varghese

*Responsible for data analysis and application testing in the operations development support and planning process development.

* Provide budget tracking, financial forecasting, project evaluation, monitoring, and data analysis relevant to projects.

* Create, manage, and disburse reports related to projects.

* Monitored, created, and updated projects for two departments on an annual basis.

* Assign tasks to the team to meet monthly goals and process invoices in a timely manner.

* Collaborate with project managers to identify and carry out solutions to unbilled invoices.

* Ensure timely and accurate delivery of daily and monthly reports.

*Responsible for achievement of 100% TAT (Turnaround Time) and accuracy

*Handling Query and Escalation Management

* QC coordinator and trainer for newcomers.

* Streamlined business processes by identifying inefficiencies and implementing targeted improvements.

• Part of sales operations team ( Claim validation, payments, Supply chain order management)
• Query and Escalation Management
• Ensure timely and accurate delivery of daily and monthly reports.

• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Evaluated customer needs and feedback to drive product and service improvements.