Pritam Patil

Client – Morgan Stanley India Technology, Team Lead, Mumbai.

• Team management and oversight of a team comprising 26 engineers..
• Organise and plan asset installation as per floor handover. (7500+ deployment done)
• Executed mass operational staging to streamline system setup.
• Monitored project progress to ensure timely updates on execution milestones.
• Optimised Service Now ticketing processes to enhance efficiency.
• Administered scheduling for roster, leave management and comp-off.
• Receive deliveries, verify, and accurately update IT inventory.
• Coordinated with BU heads for a smooth process of work.
• Conducted performance evaluations for engineers on a quarterly basis.
• Conducted regular meetings with team members to review progress on projects.
• Coordinated with internal teams to complete daily assignments and meet deadlines.

• Executed deployment and monitoring of Microsoft patches using SCCM.
• Generated detailed reports on compliance, AD, and SCCM.
• Managed incident and request workflows in Service Now.
• Oversaw operations of Print server.
• Upgraded Dell Wyse Device patches, performed factory resets, restarted devices, and provided backend support.
• Managed IT inventory for efficient operations.
• Monitored replication status and server checklist for daily consistency.
• Handled creation, disabling and deletion of Active Directory IDs.
• Executed VA Point tasks based on specified needs.
• Performed account unlocks and executed password resets upon request.
• Conducted systematic backups of DNS, System State, and Security Event Logs on a weekly basis.

• Managed creation, modification, and deletion of user accounts.
• Deployed and managed AWS instances tailored to specific requirements.
• Assisted users with resolving technical challenges on applications remotely.
• Manages IT purchases and oversees AWS account payments.
• Oversaw IT inventory management.
• Data Entry: All India Dentist

• Configured desktops and laptops with necessary software for operational readiness.
• Resolved LAN, Internet, hardware, software, email and website issues.
• Oversaw IT inventory management and documentation processes.
• Handled recurring billing cycles for telecommunications and vendor payments each month.

• Configured desktops and laptops for optimal performance using required software.
• Managed McAfee Anti-virus support and maintenance for server.
• Managed and maintained office printers.
• Created email IDs for new employees and managed mailing groups.
• Organized and tracked technology resources to ensure accurate record-keeping.
• Performed maintenance for surveillance systems and access control devices.
• Oversaw EPABX operations to ensure uninterrupted communication services.

• Facilitated corporate email account setup for new employees.
• SEO optimization for Twitter, Facebook, LinkedIn, and WordPress account updates.
• CRM: CRM Training to user, Data back-up on daily basis
• Excelled in troubleshooting desktop and laptop issues.
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