Pritam Singh
New Delhi
Summary
Results-driven Manager of Client Services and Field Operations known for high productivity and efficient task completion. Specialize in strategic planning, operational management, and customer relationship building. Excel at communication, problem-solving, and leadership to achieve organizational goals. Ready to leverage skills in new environments to drive success and foster client satisfaction. Experienced in managing client services and field operations. Show a solid track record of maintaining strong customer relationships, implementing processes to boost efficiency, and overseeing both in-office and on-the-ground teams. Strengths lie in strategic problem-solving, keen organizational skills, and ability to lead diverse groups towards shared goals. Previous roles have seen significant improvements in operational efficiency and customer satisfaction under leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Client Services and Field Operations
Cartrends Auto Parts Pvt Ltd
New Delhi
12.2024 - Current
Helping the company to communicate operating policies, customer issues and safety measures Preparing budgets and project execution plans
Analysing and initiating corrective measures
Developing operation policies for the project execution
Ensuring the budget and timeline of the project is under control
Handling the clients and maintaining the supply chain management.
- Evaluated current processes within the department and identified opportunities for streamlining operations.
- Created detailed reports analyzing customer service metrics such as response times, resolution rates.
- Conducted regular performance reviews for field staff members and provided guidance on improving their skillsets.
- Organized weekly team meetings to discuss departmental goals, objectives, challenges.
- Provided technical support to clients, troubleshooting issues and resolving problems quickly and effectively.
- Developed and implemented client service policies and procedures to ensure customer satisfaction.
Manager
Eazycorp India Pvt Ltd
New Delhi
04.2022 - 12.2024
Helping the company to communicate operating policies, customer issues and safety measures Preparing budgets and project execution plans
Performing financial predictions and scheduling expenditure for tenders
Analysing and initiating corrective measures
Developing operation policies for the project execution
Ensuring the budget and timeline of the project is under control
Handling the clients and maintaining the supply chain management.
Senior Engineer
JSW STEELS LTD. - Bellary, Karnataka
Bellary
02.2016 - 03.2022
Ensuring no breakdowns in area by proper PMI & spare overhauling of equipments
Implementaion of modification projects to eliminate Improving MTBF by doing RCFA,Kaizens and Poka yoke's Analysis of the repititive problems and inspection checklist problems
Reducing casting failure due to electrical problem
100% compliance for shutdown activities in scheduled time and spare preparation Implementation of Equipment calibration schedule to ensure product quality
Preparation and monitoring of spares list of the area
Managing TQM practices of Department like Kaizens,Poka yoke, OPLs, SMPs, 5s implementation, Root cause and failure analysis using all SQC tools like pareto analysis,Ishikawa,Histogram,Cause and effect,checksheets,scatter diagrams and control charts
SAP Entry based on daily activities in material and production modules,preparation of criical spares cosumption list,entry of daily log book,break down and shutdown entries
Ensuring workzone emissions as low as 30 mg in CCP area
Ensuring 100% compliance to DuPont safety standards during working in the area.
Education
MBA - Operations Management
NMIMS
Mumbai10-2024
Skills
- Project management
- Supply chain management
- Financial analysis
- Client relationship management
- Data analysis
- Operational efficiency
- Team leadership
- Process improvement
- Sales support
- Training and mentoring
- Customer retention
- Client relationships
- Service initiatives support
- Project oversight
- Cross-functional coordination
- Multitasking
Affiliations
• Profound Sports Person: State Level Player for Cricket and Football
• College Cricket team captain
• Member of the national level trekking programmes in the Himalyan Range(YHAI)
• Represented the JSW Football team for the SPSB(STEEL PLANT SPORTS BOARD) tournament in Bokaro 2018-19.
• Won various accolades in Cricket, Football, BasketBall, VolleyBall in School,college and workplace
• Co-founder of FCB delhincr fanclub which organizes various events monthly.
Certification
• Green belt in LEAN SIX SIGMA through Benchmark Six Sigma by Exemplar Global SSG.
• Yellow belt in LEAN SIX SIGMA through Benchmark Six Sigma by Exemplar Global SSG.
• Part of the team for the SMS2 Augmentation Project in Jsw Steels Ltd.
• Part of the team for the EMS mould Project in Jsw Steels Ltd.
• Part of the team for the pilot project of MLFF (Multi lane Free Flow ) traffic project of NHAI on Delhi Meerut Expressway.
• Commisioning of Caster 9 Marking and Deburring Machines.
• J-lite certification in TQM
• Commissioning of Air-Oil lubrication system in casters
Languages
Hindi
First Language
Education
Elactrical and Electronics Engineering
B.E. (ELECTRICAL AND ELECTRONICS ), FIRST CLASS (62%) B K BIRLA INSTITUTE OF ENGG AND TECHNOLOGY,PILANI RAJASTHAN AFFILIATED BY RAJASTHAN TECHNICAL UNIVERSITY.
MBA (OPERATIONS MANAGEMENT) FROM NARSEE MUNJEE INSTITUTE OF MANAGEMENT STUDIES DISTANCE LEARNING PROGRAMME NEW MUMBAI .
Secondary – 72.5% from Birla School Pilani, Rajasthan, affiliated by CBSE; Senior Secondary – 73.4% from Birla School Pilani, Rajasthan, affiliated by CB
Skills
• Learnt usage of Enterprise Resource planning [ERP]Software
-SAP: Materials and Production modules.
• Learnt usage of Auomation systems ( Rockwell andSiemens).
• Learnt about Occupational Health and Safety Assessment series:BS OHSAS 18001.
• SMP-Standard Maintenance Procedures
• Time management -Adherence to deadlines and schedules
,commitment to target.
• 5s philosophy and Ho-ren-sou work principles
• Kaizens and Kanban continual improvement.
Team Work and effective group management
Personal Information
Date of birth: 12/19/1991
Gender: Male
Nationality: Indian
Marital status: Married
Timeline
Manager of Client Services and Field Operations
Cartrends Auto Parts Pvt Ltd
12.2024 - Current
Manager
Eazycorp India Pvt Ltd
04.2022 - 12.2024
Senior Engineer
JSW STEELS LTD. - Bellary, Karnataka
02.2016 - 03.2022
MBA - Operations Management
NMIMS
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