Learning New Technologies
Prithvi Kumar
Training And Development Manager
New Delhi
Summary
I am a result oriented professional with expertise in Training and Development, People Management, Project Management, Team Leadership, Sales, L&D Solutions, Client Handling, Digital Transformation, Automation, Problem Analysis and Solutions, Business Delivery, Content Management.
I have managed training and development by leading team of Trainers and QAs, aligned for BFSI, Fintech, E-Commerce and Pharma businesses.
Experienced in Sales, Collection, Persistency, and Customer Experience.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Training and Development Manager
Insight Customer Call Solutions Ltd.
02.2024 - 02.2025
- Training Management: Develop and execute training strategies to improve the team's technical knowledge and performance for BFSI and Fintech processes.
- Team Leadership: Manage a team of trainers, providing ongoing support and leadership to ensure effective delivery of training programs for all BFSI processes.
- Performance Monitoring and Internal Performance Reviews: Assess the performance of trainers and trainees through evaluations and provide actionable feedback for continuous improvement.
- Coaching: Work closely with Trainers, Quality Auditors, and Operations & Sales representatives to identify knowledge gaps and provide targeted coaching to enhance product knowledge and skills.
- Process Improvement: Identify opportunities for improving the training process, content delivery, and performance metrics to drive higher sales and operational efficiency.
- Stakeholder and Client Engagement: Communicate with senior management and Clients daily and weekly to report on training progress, challenges, and achievements.
- New Hire Onboarding: Oversee the onboarding process for new hires, ensuring they are equipped with the necessary skills, product and process knowledge.
- Cross-functional Collaboration: Work with various departments, including HR, WFM, MIS, IT, Finance and Sales, to align the hiring batches, training programs with company goals and business requirements. Support in training, vendor and client billings.
Assistant Training Manager
Insight Customer Call Solutions Ltd.
02.2023 - 01.2024
Training Team Leader
Insight Customer Call Solutions Ltd.
01.2022 - 01.2023
Process Trainer
Insight Customer Call Solutions Ltd.
09.2020 - 12.2021
Process Trainer
Radical Minds Technologies Pvt Ltd.
02.2020 - 07.2020
Process Trainer
My LoanCare Ventures Pvt Ltd.
12.2018 - 11.2019
Assistant Training Manager
Aviva Life Insurance Company India Ltd.
04.2016 - 08.2018
Education
Bachelor Of Computer Applications - Computer Science
Punjab Technical University
Hazaribagh, Jh12.2011
Skills
Leadership
Interests
Internet Exploring
Learning and Utilising AI Tools
Travel and Explore New Places
Timeline
Training and Development Manager
Insight Customer Call Solutions Ltd.
02.2024 - 02.2025
Assistant Training Manager
Insight Customer Call Solutions Ltd.
02.2023 - 01.2024
Training Team Leader
Insight Customer Call Solutions Ltd.
01.2022 - 01.2023
Process Trainer
Insight Customer Call Solutions Ltd.
09.2020 - 12.2021
Process Trainer
Radical Minds Technologies Pvt Ltd.
02.2020 - 07.2020
Process Trainer
My LoanCare Ventures Pvt Ltd.
12.2018 - 11.2019
Assistant Training Manager
Aviva Life Insurance Company India Ltd.
04.2016 - 08.2018
Bachelor Of Computer Applications - Computer Science
Punjab Technical University
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