PRITHVI KUMAR D
Bangalore
Summary
Adept at basic troubleshooting and renowned for exceptional empathy, I excelled at HP, Inc., where I spearheaded customer service improvements, significantly contributing to revenue growth. Recognized as a top performer for four quarters, I also enhanced team capabilities through effective training, embodying brand representation and complaint resolution excellence.
Overview
3
3
years of professional experience
Work History
Customer Support Executive and Email Support
HP.Inc
Bangalore
02.2022 - Current
- Deployed at the HP-Mphasis project.
- I worked as a customer support executive for one year.
- Working as Email support and Handling partner communications via email support role at HP, Inc. with commitment.
- Developed and implemented a customer service procedure.
- Contributed to the company's revenue growth.
- Achieved top performer status in four consecutive quarters, and secured four quarterly RNR.
- Trained and provided guidance to junior colleagues and new employees.
- Created and maintained detailed records of partner interactions, inquiries, and resolution status.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Provided guidance regarding how customers can use our systems more effectively based on their needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science - PCM
Bengaluru North University
Bengaluru Rural11-2021
Skills
- Basic troubleshooting and technical knowledge
- MS Office Applications - Word, Excel, PowerPoint, and Outlook
- Empathy display
- Complaint resolution
- Basics of computers
- Complaint handling
- Team building and training
- Microsoft exchange
- Microsoft office
- Time management
- Positive Language Use
- Brand representation
- Goal setting
- Calm under pressure
Accomplishments
- Achieved four quarterly RNR Awards.
Timeline
Customer Support Executive and Email Support
HP.Inc
02.2022 - Current
Bachelor of Science - PCM
Bengaluru North University
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