Playing all types of indoor and outdoor sports
Prithviraj Ilankovan
Senior Analyst
Summary
Dedicated and experienced IIB Support Specialist with 2.8 years of experience providing technical support for IBM Integration Bus environments. Skilled in diagnosing and resolving complex integration issues, optimizing system performance, and ensuring the seamless operation of middleware solutions.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Senior Analyst
Capgemini Technology Services India Limited
05.2021 - Current
- Provided Tier 2 and 3 technical support for IBM Integration Bus (IIB) environments, responding to and resolving incidents and service requests within defined SLAs by diagnosing and troubleshooting issues related to message flows, connectivity, and data transformation.
- Collaborated with internal teams and vendors to escalate and resolve complex technical issues, ensuring timely resolution and minimal impact on business operations. Conducted root cause analysis for critical incidents and implemented preventive measures to mitigate future risks.
- Monitored and maintained IBM Integration Bus infrastructure, performing routine health checks, log analysis, and system maintenance tasks. Implemented monitoring and alerting solutions to proactively identify and address potential issues before they impact production systems.
- Contributed to development and improvement of support processes, tools, and documentation to enhance efficiency and effectiveness of support operations.
- Documented troubleshooting procedures, solutions, and best practices to facilitate knowledge sharing and improve support efficiency.
- Provided training and knowledge transfer to junior support staff and end-users on IIB troubleshooting techniques and best practices.
Intern
Axis Bank
05.2019 - 06.2019
- Developed CIO Dashboard using Microsoft Excel for company.
Education
Bachelor of Technology - Computer Engineering
MPSTME, NMIMS
04.2001 -
Skills
IBM App Connect Enterprise Toolkit
undefinedAccomplishments
- Awarded Quarterly APPLAUD Bronze Certificate for exceptional work and being a Team Player at RMG, Capgemini.
- Received RMG SPECIAL RECOGNIZATION OF HONOUR Award for excellent performance and contribution during peak and holiday period.
- Won Gold Medal in Inter-College Volleyball tournament and Bronze Medal in Inter-College Cricket Tournament.
Certification
Complete Python Bootcamp
Interests
Reading novels
Singing
Timeline
Senior Analyst
Capgemini Technology Services India Limited
05.2021 - Current
Complete Python Bootcamp
07-2020
Complete SQL Bootcamp
07-2020
Intern
Axis Bank
05.2019 - 06.2019
Bachelor of Technology - Computer Engineering
MPSTME, NMIMS
04.2001 -
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