A hard working individual with passion and realistic planning, focused to utilize analytical and technical skills by continuous learning and improvement, so as to actualize potentiality into reality and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive
EXL Service Holding, INC.
10.2023 - Current
Working in three process - health and wellness , HIP and CI.
Claim processing - involves assessing and managing claims to determine their validity and value, ensuring accurate payment or denial, while maintaining compliance with policies and regulation.
Reviewing all the hospital documents and take the decision.
Knowledge of medical coding such as ICD 10 etc.
Conducted root cause analysis for failure and implemented corrective actions.
Collaborated with production teams to ensure compliance with quality standards
Developed and maintained QC documentation including inspection reports and claim logs.
Trained staff on quality assurance protocols to minimize future claims.
Query handling
Process Developer
Genpact India Pvt. Ltd.
Noida
08.2019 - 09.2023
Role & Responsibility
We provide insurance to Contractors who works on Construction site.
We provide after Sales services to the Contractor from beginning to end.
Complete assigned task within TAT.
In order to provide sale services we do seven works types.
We set-up contractor and enroll them onsite.
Handle sensitive clients with good accuracy.
Responsible for mentoring New Associates and their work.
Perform other duties as assigned by the management.
AR Research & Review Specialist
Research on reports provided for outstanding AR.
Research in finding stuck working capital for the company.
Providing support to CSU for collection of premium.
Do deep research in system & assist insurance company to their premium on time.
Education
M.Com -
MDU University
05-2021
B.Com (Hons.) -
BPS Khanpur
05-2019
Class 12th/10th -
HBSE
05-2016
Skills
Quick Learner
MS Office Suite
Team Management
Problem Solving
Quality control
Root cause analysis
Customer service
Employee training
Mail handling
Report preparation
Growth planning
Certification
Diploma in Proficiency in Corporate Management, 2019
Lean Certified
AIM idea implemented.
Languages
English
Hindi
Awards Recognition
Bronze Award, For consistently achieving Highest Productivity and Accuracy (97.8%). For closing 250 service request with 100% TAT.