Priti Rajput
Assistant Manager_Customer Service
Ahmedabad
Summary
Sales engineering professional with deep understanding of technical sales processes and product solutions. Adept at seamlessly integrating client requirements with technical capabilities. Known for collaborative team efforts and consistently achieving targets, showcasing adaptability and reliability. Proficient in technical analysis and customer relationship management.Experienced with product demonstration, client consultation, and technical support. Utilizes in-depth technical knowledge to provide tailored solutions that meet client needs. Strong understanding of sales strategies and technical presentations ensures successful project outcomes.
Overview
1
1
Language
9
9
years of professional experience
Work History
Assistant Manager, Icare Division
Saint-Gobain
04.2025 - Current
- Led end-to-end order management and customer service operations, ensuring seamless execution from customer inquiry through product delivery.
- Directed material planning and requirement forecasting while developing performance dashboards using Power BI and Phoenix to support data-driven decision-making.
- Managed third-party inspection activities, and ensured compliance with technical specifications, quality standards, and customer requirements.
- Supervised cross-functional teams by delegating responsibilities, monitoring performance, and providing guidance to achieve operational objectives.
- Collaborated with procurement, planning, and supply chain teams to ensure the timely availability of materials and uninterrupted order fulfillment.
- Streamlined ERP-based order processing workflows, improving operational efficiency, reducing cycle time, and minimizing processing errors.
- Led the resolution of customer escalations and complaints by coordinating with engineering, quality, and operations teams to ensure timely corrective actions.
- Drove continuous process improvement initiatives focused on resource optimization, productivity enhancement, and customer satisfaction.
- Prepared and presented monthly, quarterly, and annual business performance reports to senior management, highlighting key metrics and improvement opportunities.
- Built and maintained strong relationships with customers, vendors, and internal stakeholders to support business growth and operational excellence.
- Monitored key performance indicators (KPIs), implemented action plans, and ensured the achievement of service, quality, and delivery targets.
- Fostered a collaborative and performance-oriented work environment through effective leadership, communication, and team development.
Order Management Specialist
Ingersoll Rand
12.2021 - 03.2025
- Managed full order lifecycle with ERP processing and intercompany POs.
- Conducted third-party inspections, ensuring GA/QAP compliance.
- Interpreted technical data sheets for accurate material planning.
- Advised customers on compressor capacity and technical requirements.
- Reviewed QAP & GAD, arranged machine testing, and prepared compliance reports.
- Coordinated vendors/factories to align production with client needs.
- Generated dashboards, backlog, and revenue reports using Power BI, Phonix, Qlik.
- Ensured timely delivery by monitoring supply chain and resolving bottlenecks.
- Improved processes to enhance efficiency and customer satisfaction.
- Handled quotations, ERP sales orders, and delivery negotiations.
Sales Engineer
Oswal Industries, N.K.P Pharma, Gardner Denver, Steelstrong Valves
04.2017 - 01.2020
- Prepared and submitted technical and commercial tenders for government, EPC, and private-sector projects.
- Analyzed customer requirements and developed techno-commercial quotations based on valve sizes, machine specifications, and materials of construction (MOC).
- Reviewed General Arrangement (GA) drawings, Quality Assurance Plans (QAP), and technical specifications to ensure compliance with customer requirements.
- Provided technical consultation to clients on machinery selection, compressor sizing, valve applications, and product suitability.
- Coordinated with inspection agencies and quality teams to facilitate product testing and ensure adherence to international standards and customer specifications.
- Managed the complete inquiry-to-order process, converting customer inquiries into quotations and ERP-based sales orders.
- Handled export sales operations and customer support for international clients, including customers in Oman and Dubai.
- Resolved technical and commercial customer concerns by collaborating with engineering, production, and quality teams.
- Worked closely with production planning, procurement, and quality departments to ensure on-time execution and delivery of orders.
- Conducted product presentations, demonstrations, and installation support at customer sites to enhance product awareness and customer satisfaction.
- Maintained strong relationships with customers, consultants, contractors, and channel partners to support business growth and repeat sales.
- Generated sales reports, monitored order status, and ensured timely follow-up to achieve sales targets and improve customer experience.
- Conducted product demonstrations to highlight technical specifications and benefits of solutions.
- Collaborated with sales team to identify customer needs and tailor presentations accordingly.
- Provided technical support during sales processes, addressing client inquiries effectively.
- Developed strong relationships with clients, facilitating trust and long-term partnerships.
Education
MBA - Logistics & Supply Chain Management
D.Y. Patil University
Pune01-2026
Bachelor of Mechanical Engineering - Mechanical
Rajasthan Technical University
Rajasthan 04.2001 -
Diploma - Mechanical
Gujarat Technical University
Ahmedabad, India 04.2001 -
Skills
Escalation Management
Relationship building
Customer support
Decision-Making & Problem Solving
End-to-End Order Management
Customer Relationship Management (CRM)
Customer Complaint Resolution
Service Excellence
Key Account Management
Customer Satisfaction Improvement
Accomplishments
- Led minor project on Printing-less Machine (B.Tech)
- Certified participant in International PowerPoint Presentation
- Vice President - College Student Body
- Coordinator - College Annual Function Team
Timeline
Assistant Manager, Icare Division
Saint-Gobain
04.2025 - Current
Order Management Specialist
Ingersoll Rand
12.2021 - 03.2025
Sales Engineer
Oswal Industries, N.K.P Pharma, Gardner Denver, Steelstrong Valves
04.2017 - 01.2020
Bachelor of Mechanical Engineering - Mechanical
Rajasthan Technical University
04.2001 -
Diploma - Mechanical
Gujarat Technical University
04.2001 -
MBA - Logistics & Supply Chain Management
D.Y. Patil University