PRITY CHHETRY
Edinburgh
Summary
Experienced hospitality professional skilled in customer service, communication, and team collaboration. Adept at anticipating guest needs, managing operations efficiently, and ensuring high-quality standards. Expertise in housekeeping, inventory management, and sales to enhance guest satisfaction and drive revenue. Certified in health and safety, customer service excellence, and COSHH compliance. Dedicated to delivering exceptional guest experiences and operational success.
Overview
15
15
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Guest Service Associate (Housekeeping)
Indigo Hotel
Edinburgh
11.2024 - 03.2025
- Perform daily cleaning and maintenance of guest rooms and public areas
- Ensure adherence to hotel cleanliness and hygiene standards
- Maintain and replenish in-room amenities
- Follow hotel policies on room inspections and cleaning protocols
Guest Service Associate (Food & Beverages)
Radisson Blu Hotel
Guwahati
08.2023 - 12.2023
- Delivered exceptional guest service, ensuring satisfaction and repeat business
- Managed food and beverage orders, ensuring accuracy and timely delivery
- Provided expert menu knowledge and personalized recommendations to guests
- Collaborated with team members to maintain high service standards and resolve customer concerns
Waitress
Balaji Restaurant
India
03.2010 - 06.2019
- Maintained high hygiene and service standards in a fast-paced restaurant environment
- Managed customer interactions, assisted with menu selections, and processed orders
- Contributed to daily cleaning tasks and restaurant organization
Education
Master of Science - Global Hospitality Management
Edinburgh Napier University
Bachelor of Arts (Hons) - International Hospitality Management
Beacon International College, Cardiff Metropolitan University
Higher Secondary (Commerce) - undefined
Swadeshi Academy
Skills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Multitasking & Time Management
- Inventory & Supply Management
- Sales & Upselling
- Housekeeping & Quality Control
Certification
- Health & Safety Training, Ensuring compliance with safety protocols in hospitality environments.
- Customer Service Excellence Training, Enhancing guest experiences through superior service skills.
- COSHH Training, Knowledge of handling and storing hazardous cleaning substances safely.
Custom
- Joan Mclatchie, Deputy Programme Leader, Edinburgh Napier University, 9 Sighthill Ct, Edinburgh, EH, EH11 4BN, j.mclatchie@napier.ac.uk
- Mrs Natalja Derbakova, Housekeeping Manager, Hotel Indigo Edinburgh, 51-59 York Place, Edinburgh, EH, EH1 3JD, housekeeper@hiedinburgh.co.uk
Languages
English (Fluent)
Hindi (Fluent)
Assamese (Fluent)
Bengali (Fluent)
References
References available upon request.
Timeline
Guest Service Associate (Housekeeping)
Indigo Hotel
11.2024 - 03.2025
Guest Service Associate (Food & Beverages)
Radisson Blu Hotel
08.2023 - 12.2023
Waitress
Balaji Restaurant
03.2010 - 06.2019
Bachelor of Arts (Hons) - International Hospitality Management
Beacon International College, Cardiff Metropolitan University
Higher Secondary (Commerce) - undefined
Swadeshi Academy
Master of Science - Global Hospitality Management
Edinburgh Napier University
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