Prity Moi
Personal Banker
Noida
Summary
Dynamic professional with a proven track record in banking and customer service, notably at Barclays. Excelled in relationship building and financial advisement, enhancing customer satisfaction and loyalty. Leveraged MS Excel for data analysis, contributing to a 20% increase in customer retention. Skilled in technical training and fluent in multiple languages, consistently exceeding performance metrics.
Overview
5
5
years of professional experience
Work History
Personal Banker
Barclays
Noida
01.2023 - Current
- Respond to customer queries in real time, providing information and assistance regarding products or services.
- Identify and troubleshoot customer issues, guiding them through solutions, or escalating complex problems to higher-level support.
- Maintain a strong understanding of the company’s products or services to provide accurate information and effective support.
- Record customer interactions, feedback, and issues in a customer relationship management (CRM) system for future reference and analysis.
- Follow company policies and procedures related to customer service, data privacy, and communication standards.
- Meet specific performance metrics, such as response time, customer satisfaction scores, and resolution rates.
- Stay updated on new products, services, and policies to provide the most accurate and relevant support.
Customer Service Lead
Kal Freight Pvt. Ltd
Noida
04.2022 - 11.2022
- Take ownership of the customer's issue.
- Troubleshoot problems, and see them through to resolution.
- Escalate the unresolved issue to the concerned internal team.
- Monitored team performance against set targets and KPIs.
- Coordinated with other departments to resolve customer issues efficiently.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Ensured compliance with company policies and regulations related to customer service operations.
- Monitored customer satisfaction levels through surveys and feedback forms.
Senior Customer Care Associate
Volans Informatics Pvt. Ltd.
Noida
01.2021 - 03.2022
- Identifying, qualifying, and securing business opportunities. Coordinating business generation activities.
- Developed strong relationships with customers by providing helpful advice and support.
- Identified customer needs and offered solutions to increase customer satisfaction.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Creating and maintaining a list/database of prospective clients through CRM, Excel, etc.
- Interacted with customers through calls to provide and process information in response to inquiries, concerns, and requests about services and product
- Analyzed customer feedback surveys to identify areas of improvement for customer service department processes.
Customer Service Associate
Tech Mahindra
Noida
08.2019 - 01.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to the customer's needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
St John's Sr. Sec School
Firozabad03-2017
English
Chaudhary Charan Signh University
MerrutSkills
- MS Excel
- Financial advisement
- Banking
- Customer satisfaction
- [Language] fluency
- Technical training
- Relationship building
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Personal Banker
Barclays
01.2023 - Current
Customer Service Lead
Kal Freight Pvt. Ltd
04.2022 - 11.2022
Senior Customer Care Associate
Volans Informatics Pvt. Ltd.
01.2021 - 03.2022
Customer Service Associate
Tech Mahindra
08.2019 - 01.2021
High School Diploma -
St John's Sr. Sec School
English
Chaudhary Charan Signh University
Similar Profiles
Paola Di GiuseppePaola Di Giuseppe
VP Project Manager at BarclaysVP Project Manager at Barclays
THANDO JARVISTHANDO JARVIS
Assistant Vice President, Internal Audit at BarclaysAssistant Vice President, Internal Audit at Barclays
Meher KalraMeher Kalra
Senior Analyst at BarclaysSenior Analyst at Barclays
OMKAR R JAGTAPOMKAR R JAGTAP
Sr. Data Engineer at BarclaysSr. Data Engineer at Barclays
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES