Priya
IT Helpdesk Support
Lucknow
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Manager
JK Bajaj Auto Cells and Services
04.2024 - Current
Company Overview: CRT Advisers - Automotive Cells and Services
CRT Advisers specializes in managing automotive cells and services, focusing on enhancing customer satisfaction through prompt dispute resolution, clear communication, and consistent service quality.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
IT Support & Help Desk Services
PNB MetLife
10.2023 - 03.2024
Company Overview: Commercial Motor Helpline Solutions & IT Advisory
We provide expert helpline solutions for the motor vehicle industry, offering comprehensive IT support and product advisory services. Our team delivers tailored guidance and innovative solutions, ensuring optimal performance and efficiency for clients in the automotive sector.
Testing developer
Zoopup Technologies Pvt. Ltd.
04.2022 - 09.2023
Company Overview: Freelancing & IT Solutions Provider
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Computer Science
APJ Abdul Kalam University
Lucknow, India 04.2001 -
Intermediate Certificate -
L.G.P.V Inter College
Gosainganj, Lucknow 04.2001 -
High School -
L.G.P.V Inter College
Gosainganj, Lucknow 04.2001 -
Skills
Team leadership
Operations management
Decision-making
Performance management
Customer relationship management (CRM)
Verbal and written communication
Complex Problem-solving
Timeline
Manager
JK Bajaj Auto Cells and Services
04.2024 - Current
IT Support & Help Desk Services
PNB MetLife
10.2023 - 03.2024
Testing developer
Zoopup Technologies Pvt. Ltd.
04.2022 - 09.2023
Bachelor of Science - Computer Science
APJ Abdul Kalam University
04.2001 -
Intermediate Certificate -
L.G.P.V Inter College
04.2001 -
High School -
L.G.P.V Inter College
04.2001 -
Similar Profiles
Jorgelina ZarralangaJorgelina Zarralanga
Front Desk Receptionist at JK AUTO SERVICE & BROKERS LLCFront Desk Receptionist at JK AUTO SERVICE & BROKERS LLC
KRISHNA CHAITANYA EATYKRISHNA CHAITANYA EATY
Embedded Firmware Developer at Chetak Technology Ltd(Bajaj Auto Ltd)Embedded Firmware Developer at Chetak Technology Ltd(Bajaj Auto Ltd)
Avijit GhoshAvijit Ghosh
Head of Project Management at Bajaj AutoHead of Project Management at Bajaj Auto