Cooking
Hi, I’m
PRIYA AGGARWAL
Management Trainee
New Delhi
Summary
I am an enthusiastic, dedicated and very positive individual having 5 years of experience with proven skills in B2B/B2C product launches, demand generation, and customer service. Strong in cold calling, lead generation, report handling, and collections who always strives to achieve the highest standard possible. I am currently looking to secure a way towards my passion to utilize my skills and business knowledge.
Overview
5
years of professional experience
3
Certifications
2
Languages
Work History
GenpactPune
MANAGEMENT TRAINEE
06.2023 - Current
Job overview
- Works for a well renown US company, CDK Global in a Finance, B2B process
- Experience in credit management, payment reconciliation, and collection escalation
- Proficient in resolving outstanding payments and developing payment plans with clients
- Strong in dispute handling and report management, including TAT report, Get Paid distribution report, and weekly/monthly call volume report
- Handles all the loss related queries and raise the disputes as a team lead via Emails
- Interact with the clients over calls too when there is lack of information provided by them
- Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
EE Billing Team British TelecomNew Delhi
CUSTOMER SERVICE SUPPORT ASSOCIATE
08.2022 - 06.2023
Job overview
- In App UK Mobile Billing Team
- Handled all the billing and collections disputes via chats
- Upsell the gadgets such as mobile phones, laptops, tv by providing the best deals to meet the monthly incentive targets
- Trained new employees on accounting principles and company procedures.
AmazonNew Delhi
CUSTOMER SERVICE EXECUTIVE
04.2022 - 08.2022
Job overview
- Concession Abuse Prevention Team (CAP)
- Blended process (North America, Canada)
AmazonNew Delhi
CUSTOMER SERVICE EXECUTIVE
09.2021 - 01.2022
Job overview
- Concession Abuse Prevention Team (CAP)
- Blended process (North America, Canada
Reliable Bpo SolutionsNew Delhi
COLLECTIONS ASSOCIATE
12.2018 - 07.2021
Job overview
- US Credit Card Collections (North America)
- Voice process
Education
University of DelhiNew, Delhi
MBA from Human Resource Management
Delhi UniversityNew, Delhi
B.com
New Green Field SchoolNew, Delhi
12th Standard
Skills
Self motivation and hardworking
Customer acquisition and retention
Customer complaint management
Customer Relations
Financial Management
Account Reconciliation
Cash Flow analysis
Certification
NSIC Technical Services Centre : Workshop in Advance Excel with G.st
Interests
Travelling
Reading and writing journal
Music and dance
Adventure activities
Timeline
MANAGEMENT TRAINEE
Genpact
06.2023 - Current
CUSTOMER SERVICE SUPPORT ASSOCIATE
EE Billing Team British Telecom
08.2022 - 06.2023
CUSTOMER SERVICE EXECUTIVE
Amazon
04.2022 - 08.2022
CUSTOMER SERVICE EXECUTIVE
Amazon
09.2021 - 01.2022
COLLECTIONS ASSOCIATE
Reliable Bpo Solutions
12.2018 - 07.2021
University of Delhi
MBA from Human Resource Management
Delhi University
B.com
New Green Field School
12th Standard