Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

PRIYA AGGARWAL

Management Trainee
New Delhi
PRIYA AGGARWAL

Summary

I am an enthusiastic, dedicated and very positive individual having 5 years of experience with proven skills in B2B/B2C product launches, demand generation, and customer service. Strong in cold calling, lead generation, report handling, and collections who always strives to achieve the highest standard possible. I am currently looking to secure a way towards my passion to utilize my skills and business knowledge.

Overview

5
years of professional experience
3
Certifications
2
Languages

Work History

Genpact
Pune

MANAGEMENT TRAINEE
06.2023 - Current

Job overview

  • Works for a well renown US company, CDK Global in a Finance, B2B process
  • Experience in credit management, payment reconciliation, and collection escalation
  • Proficient in resolving outstanding payments and developing payment plans with clients
  • Strong in dispute handling and report management, including TAT report, Get Paid distribution report, and weekly/monthly call volume report
  • Handles all the loss related queries and raise the disputes as a team lead via Emails
  • Interact with the clients over calls too when there is lack of information provided by them
  • Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Analyzed customer feedback to identify areas for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

EE Billing Team British Telecom
New Delhi

CUSTOMER SERVICE SUPPORT ASSOCIATE
08.2022 - 06.2023

Job overview

  • In App UK Mobile Billing Team
  • Handled all the billing and collections disputes via chats
  • Upsell the gadgets such as mobile phones, laptops, tv by providing the best deals to meet the monthly incentive targets
  • Trained new employees on accounting principles and company procedures.

Amazon
New Delhi

CUSTOMER SERVICE EXECUTIVE
04.2022 - 08.2022

Job overview

  • Concession Abuse Prevention Team (CAP)
  • Blended process (North America, Canada)

Amazon
New Delhi

CUSTOMER SERVICE EXECUTIVE
09.2021 - 01.2022

Job overview

  • Concession Abuse Prevention Team (CAP)
  • Blended process (North America, Canada

Reliable Bpo Solutions
New Delhi

COLLECTIONS ASSOCIATE
12.2018 - 07.2021

Job overview

  • US Credit Card Collections (North America)
  • Voice process

Education

University of Delhi
New, Delhi

MBA from Human Resource Management

Delhi University
New, Delhi

B.com

New Green Field School
New, Delhi

12th Standard

Skills

Self motivation and hardworkingundefined

Certification

NSIC Technical Services Centre : Workshop in Advance Excel with G.st

Interests

Cooking

Travelling

Reading and writing journal

Music and dance

Adventure activities

Timeline

MANAGEMENT TRAINEE

Genpact
06.2023 - Current

CUSTOMER SERVICE SUPPORT ASSOCIATE

EE Billing Team British Telecom
08.2022 - 06.2023

CUSTOMER SERVICE EXECUTIVE

Amazon
04.2022 - 08.2022

CUSTOMER SERVICE EXECUTIVE

Amazon
09.2021 - 01.2022

COLLECTIONS ASSOCIATE

Reliable Bpo Solutions
12.2018 - 07.2021

University of Delhi

MBA from Human Resource Management

Delhi University

B.com

New Green Field School

12th Standard

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PRIYA AGGARWALManagement Trainee