PRIYA AGGARWAL

Oversaw accounts receivable operations, including collections, cash application, and billing for Dentsu International, a global leader in media and digital marketing communications, ensuring efficiency and accuracy in financial processes.

• COLLECTIONS: Managed a diverse portfolio of 80-100 commercial clients within Dentsu's Out-of-Home (OOH) advertising sector, generating €15-20 million in monthly billings and maintaining high client retention rates. Held complete responsibility for aged debt reports, turnaround time (TAT) reports, and monthly communication volume reports as the team lead.
• CASH APPLICATION: Proficient in using accounting software such as Paprika, Oracle, Coupa, and Getpaid to reconcile payments, identify discrepancies, and accurately allocate funds to the appropriate accounts.
• BILLING: Supported the billing team as a backup during peak times by proactively addressing and resolving billing inquiries, investigating failed transactions, and adhering to established procedures to ensure accurate billing. Managed the receiving, verification, and matching of invoices with purchase orders to facilitate timely payment processing and vendor account reconciliation.
• Additionally, provided training to new staff on collections and cash application procedures, emphasizing best practices and the effective use of relevant software tools.

• Part of the App UK Mobile Billing Team, I managed all billing and collections disputes through chat communications.
• Promoted gadgets such as mobile phones, laptops, and TVs by presenting the best deals to help achieve monthly incentive targets.
• Trained new employees on accounting principles and company procedures to effectively use the appropriate tools.

• Concession Abuse Prevention Team (CAP)
• Integrated process for North America and Canada.

• U.S. Credit Card Collections, Integrated Process
• Responsible for collecting past-due credit card payments from users. Addressed disputes and clarified billing issues for customers, building trust and encouraging long-term loyalty to the brand, while also managing cash application process.