PRIYA B
Accounts Receivable Team Leader
Chennai,TN
Summary
Accounts Receivable (Cash Application & Collections team leader) leading a team of 15–20 associates across cash application and collections. Drives timely payment allocation, reduces unapplied cash, and uses daily reviews to accelerate recovery on top accounts. Partners with clients, sales, and leadership on SLA reporting, credit exposure analysis, and audit-ready controls.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
Accounts Receivable (Cash Application & Collections team leader)
Capgemini India Pvt. Ltd
06.2022 - Current
- Lead a team of 15–20 associates across Cash Application and Collections functions, ensuring operational efficiency and adherence to service-level agreements (SLAs).
- Oversaw timely and accurate allocation of customer payments, reducing Unapplied Cash volumes and ensuring prompt resolution of customer queries.
- Conduct daily Top Accounts Review meetings with Collection Specialists and Sales teams to accelerate recovery of high-value outstanding receivables and mitigate bad debt risk.
- Conducted daily Top Accounts Review meetings with Collection Specialists and Sales teams to accelerate recovery of high-value outstanding receivables and mitigate bad debt risk.
- Perform daily cashing and credit exposure analysis for newly onboarded customer accounts to monitor credit limit utilization and prevent potential financial exposure.
- Prepared, analyzed, and distributed key management reports, including SLA dashboards, UAC reports, collection performance metrics, and operational insights to support decision-making.
- Support internal and external audits by managing documentation requirements, providing process controls evidence, and ensuring compliance with governance standards.
- Provide governance call inputs and business performance updates to leadership and client stakeholders, highlighting key risks, achievements, and action plans.
- Partner with cross-functional teams to drive process improvements, strengthen controls, and enhance overall Accounts Receivable performance.
Accounts Receivable (Cash Application)
Accenture India Pvt. Ltd
03.2020 - 06.2022
- Managed end-to-end cash application activities, including bank statement downloads, receipt creation, payment posting, and monitoring unapplied cash to ensure 100% allocation accuracy.
- Led a team of 6–7 Cash Application associates, ensuring timely and accurate allocation of customer payments while maintaining high operational standards.
- Coordinated with customers, collectors, and internal stakeholders to expedite payment realization and meet collection objectives within deadlines.
- Investigated and resolved misapplied and unidentified payments to ensure accurate cash allocation and reduce outstanding exceptions.
- Performed payment reconciliations, processed account adjustments, and supported internal control reviews to ensure compliance with process and audit requirements.
- Executed monthly General Ledger (GL) reconciliations and supported bank reconciliation activities to maintain financial accuracy and integrity.
- Assisted in team management activities, including issue resolution, workload balancing, leave administration, and performance incentive calculations.
- Maintained stakeholder relationships through proactive communication and timely issue resolution to consistently meet performance targets.
Accounts Receivable (Credit Management & Cash Application)
Sutherland Global Services
09.2018 - 02.2020
- Conducted comprehensive credit risk assessments for new and existing customers to determine appropriate credit limits, payment terms, and account setup recommendations.
- Evaluated customer creditworthiness through detailed financial and risk analysis, supporting informed decisions on credit account approvals and credit limit enhancements.
- Served as a process Subject Matter Expert (SME), with authority to review and approve new credit account openings and credit limit increase requests based on established credit policies.
- Prepared daily performance dashboards for management to monitor team productivity and operational performance.
- Performed quality assurance reviews on transactions processed by the team, ensuring compliance with process standards, accuracy requirements, and internal controls.
- Served as primary point of contact for client queries and escalations, resolving issues to uphold customer satisfaction.
- Acted as the primary point of contact for client queries and escalations, delivering effective resolutions while maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to enhance credit management controls and support business objectives.
Accounts Receivable (Cash Application)
Capgemini India Pvt. Ltd
07.2014 - 08.2018
- Managed end-to-end cash application activities, ensuring prompt and accurate application of customer receipts and effective account balance management.
- Successfully executed month-end close activities within established timelines, ensuring compliance with financial and operational requirements.
- Documented processes and updated learning trackers with process changes, facilitating communication and adherence to operational updates across the team.
- Cross-trained in accounts payable and fixed assets processes, supporting invoice processing and query management for UK and Australian business units.
- Played a key role in knowledge transfer and successfully led a reverse transition process, ensuring smooth migration of activities to another organization while maintaining business continuity.
Education
SSLC -
Axene Evangelical Mission High School
Chennai03-2009
MBA - Finance
University of Madras
Chennai06-2017
B.Sc. - Maths
Quaid-E-Millath Govt Women's Arts and Science College
Chennai03-2014
HSS - undefined
Chennai Girls Higher Secondary School
Chennai03-2011
Skills
Cash application
Unapplied cash resolution
Collections workflow management
Credit exposure analysis
General ledger reconciliation
Order-to-cash governance
Team leadership
Sla reporting
Collection performance reporting
Audit documentation
Process improvement
Sap fico
Oracle ebs
Blackline
Mainframe
Peoplesoft
Accomplishments
Master Blaster Award
Received the 'Master Blaster' award for consistent target achievement
Spot Awards
“Soaring Eagles” and “Spot Awards” for quarterly/monthly recognition.
Client appreciation
Client appreciation for prompt and accurate query resolution
Certification
Completed Internship Training at SBI working as advised to promote personal accidental insurance
Timeline
Accounts Receivable (Cash Application & Collections team leader)
Capgemini India Pvt. Ltd
06.2022 - Current
Accounts Receivable (Cash Application)
Accenture India Pvt. Ltd
03.2020 - 06.2022
Accounts Receivable (Credit Management & Cash Application)
Sutherland Global Services
09.2018 - 02.2020
Accounts Receivable (Cash Application)
Capgemini India Pvt. Ltd
07.2014 - 08.2018
HSS - undefined
Chennai Girls Higher Secondary School
B.Sc. - Maths
Quaid-E-Millath Govt Women's Arts and Science College
MBA - Finance
University of Madras
SSLC -
Axene Evangelical Mission High School
KEY ACHIEVEMENTS
Master Blaster Award, Received the 'Master Blaster' award for consistent target achievement
STRENGTHS
- Quick Learner
- Quick learner, able to grasp new ideas, concepts, and methods
- Team Player
- Ability to work as a team and as an individual