Priya Bhandari
Lonavala
Summary
To be a part of company that indulges professional growth which provides challenging and rewarding career by allowing me to utilise my knowledge and skill.
Overview
5
5
years of professional experience
Work History
Front Office Executive
Della Resorts
Lonavla
02.2024 - Current
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Front Office Executive
Canary Island Resort & Spa
Pune
03.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
F&B Captain
Canary Island Resort & spa
Pune
08.2022 - 03.2023
- Effectively handled customer complaints with empathy and professionalism-resulting in resolving situations satisfactorily and retaining customer loyalty.
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
Senior Guest Service Associate
Picaddle By Meritas
Lonavla
03.2022 - 02.2023
- Assisted guests with special requests, ensuring a personalized and memorable stay experience.
- Contributed to staff development through mentorship programs that fostered talent retention within the organization.
- Contributed to revenue growth by upselling room upgrades, amenities packages, and other services as appropriate.
Guest Service Associate
Picaddle By Meritas
Lonavla
03.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Intern
Hyatt Pune
Pune
09.2019 - 03.2020
Education
Skills
- Adaptability
- Inventory management
- Appointment scheduling
- Microsoft Office proficiency
- Attention to detail
- Multitasking
- Basic accounting and cash handling
- Organization
- Communication skills
- Problem-solving
- Conflict resolution
- Professionalism
- Customer service
- Team collaboration
- Database management
- Time management
- Empathy
- Telephone etiquette
- Interpersonal skills
- Training and development
Languages
Hindi
English
Marathi
Personal Information
- Date of Birth: 11/09/2001
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Surfing internet
- Listening music
- Traveling
Disclaimer
I hereby affirm the information given is true to best of my knowledge and belief.
Timeline
Front Office Executive
Della Resorts
02.2024 - Current
Front Office Executive
Canary Island Resort & Spa
03.2023 - 02.2024
F&B Captain
Canary Island Resort & spa
08.2022 - 03.2023
Senior Guest Service Associate
Picaddle By Meritas
03.2022 - 02.2023
Guest Service Associate
Picaddle By Meritas
03.2021 - 08.2022
Intern
Hyatt Pune
09.2019 - 03.2020