Hi, I’m
Priya Bharti
Control Analyst
Chennai
Summary
Accomplished Operations Manager with a proven track record at Icici Bank Ltd, enhancing operational effectiveness and client satisfaction. Expert in risk analysis and workflow analysis, I spearheaded initiatives that significantly improved productivity and team performance. Skilled in fostering professional development and implementing strategic solutions, my leadership has consistently driven positive outcomes.
Overview
6
years of professional experience
1
Certification
Work History
TCS
Fraud and Control Risk Senior Analyst
05.2023 - Current
Job overview
- Formulated strategies that expedited workflow execution, boosting overall productivity.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Developed enduring connections by meeting client expectations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Icici Bank Ltd
Operations Manager
06.2021 - 10.2022
Job overview
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Raised property accuracy and accountability by creating new automated tracking method.
Icici Bank Ltd
Operations Executive
01.2019 - 05.2021
Job overview
- Coordinated department activities for seamless workflow and quality maintenance.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Education
Veer Kuwar Singh UniversityVeer Kuwar Singh University
M. Com from Accounting And Finance
06.2018
Skills
Control management
Certification
Post graduate diploma in banking operation
Timeline
Fraud and Control Risk Senior Analyst
TCS
05.2023 - Current
Operations Manager
Icici Bank Ltd
06.2021 - 10.2022
Post graduate diploma in banking operation
12-2019
Operations Executive
Icici Bank Ltd
01.2019 - 05.2021
Veer Kuwar Singh University
M. Com from Accounting And Finance
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