PRIYA CHAVAN
Summary
Customer support professional with experience in backend email operations and chat-based support. Skilled in resolving customer queries, maintaining high accuracy, and handling tasks efficiently in fast-paced environments. Quick learner with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
TECH MAHINDRA
Mumbai
04.2024 - 01.2026
• Managed customer queries through chat with accuracy and timely responses.
• Provided effective solutions by analyzing customer issues.
• Documented interactions and followed process guidelines.
Email Specialist
FIRST SOURCE PVT LDT.
Mumbai
07.2022 - 03.2024
• Handled backend scheduling and email-based support for internal operations.
• Coordinated with teams to maintain accurate schedules.
• Ensured timely completion of tasks and adherence to SLAs.
Education
Bachelor of Management Studies (BMS) -
Patkar–Varde College
GOREGAON04-2021
HSC -
Mother Teresa Junior College
Bhayandar04-2018
SSC -
DNYANDEEP VIDYA MANDIR
VASAI03-2016
Skills
1 Quick learner
2 Self - motivated
3 Builds relation with subordinates
4 Goal oriented
5 Good communication
6 Typing Speed: 35Wps
7 Customer Support (Chat & Email)
8 Backend Operations
9 Scheduling Support
10 Communication Skills
11 Adaptability
Affiliations
Firstsource: SKY Star Award Recipient
Tech Mahindra: Agent of the Year
Tech Mahindra: Agent of the Quarter
Tech Mahindra: Agent of the Year
Tech Mahindra: Agent of the Quarter
Timeline
Customer Support Associate
TECH MAHINDRA
04.2024 - 01.2026
Email Specialist
FIRST SOURCE PVT LDT.
07.2022 - 03.2024
Bachelor of Management Studies (BMS) -
Patkar–Varde College
HSC -
Mother Teresa Junior College
SSC -
DNYANDEEP VIDYA MANDIR