PRIYA CHOUDHARY
Customer Relationship Executive
West Delhi,UP
Summary
Dynamic and results-driven Customer Relationship Executive (CRE) and Assistant Advisor with over 8 years of experience in the automobile industry. Adept at customer service, team leadership, sales support, and after-sales service coordination. Skilled in fostering strong client relationships, resolving customer concerns, and enhancing service quality to drive customer satisfaction and business growth.
Overview
11
11
years of professional experience
Work History
Psf Customer Care Executive
Arya Veer Skoda
04.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Relationship Executive (CRE)
MG Motors
12.2023 - 01.2025
- Provided exceptional customer service by addressing inquiries and complaints.
- Coordinated with the service team for after-sales support.
- Assisted customers with service packages and warranty claims.
- Promoted customer engagement through personalized follow-ups.
- Upsold additional services to enhance dealership profitability.
Customer Relationship Executive (CRE)
Bright Skoda
12.2021 - 11.2023
- Managed customer interactions, scheduled service appointments, and follow-ups.
- Assisted sales and service teams in resolving customer concerns.
- Maintained CRM databases to track customer feedback.
Team Leader – Customer Relations
Ayush Motors (Tata)
11.2018 - 12.2020
- Supervised customer service operations and ensured satisfaction.
- Managed service appointment scheduling and follow-ups.
- Assisted in dealership promotions and loyalty programs.
Customer Relationship Executive (CRE)
Mahadev Hyundai
02.2016 - 11.2018
- Provided front-line customer support and handled concerns.
- Ensured timely vehicle delivery and post-sales follow-ups.
- Assisted the sales team in meeting monthly targets.
Customer Relationship Executive (CRE)
D.S. Hyundai, Noida
08.2015 - 01.2016
- Managed customer queries regarding servicing and maintenance.
- Assisted in service bookings, feedback collection, and complaints resolution.
Education
B.A. - undefined
3-Year Diploma - Fashion Designing
12th - undefined
U.P. Board
Allahabad01-2014
10th - undefined
U.P. Board
Allahabad01-2012
Skills
Customer relations
Team player
Team leadership
Administrative skills
Problem resolution
Executive support
Workflow planning
Timeline
Psf Customer Care Executive
Arya Veer Skoda
04.2025 - Current
Customer Relationship Executive (CRE)
MG Motors
12.2023 - 01.2025
Customer Relationship Executive (CRE)
Bright Skoda
12.2021 - 11.2023
Team Leader – Customer Relations
Ayush Motors (Tata)
11.2018 - 12.2020
Customer Relationship Executive (CRE)
Mahadev Hyundai
02.2016 - 11.2018
Customer Relationship Executive (CRE)
D.S. Hyundai, Noida
08.2015 - 01.2016
B.A. - undefined
3-Year Diploma - Fashion Designing
12th - undefined
U.P. Board
10th - undefined
U.P. Board