Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Priya  Darshini

Priya Darshini

Chennai

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Timezone
Chennai
01.2024 - 01.2024
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Ensured that all customer queries were handled quickly and professionally.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Salesperson

Wonders department store
Chennai
01.2021 - 12.2022
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Babysitter

Home based
Chennai
01.2020 - 12.2021
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Ensured physical and social well-being of each child.
  • Developing creative ways to encourage learning through everyday experiences.

Education

Bachelor of Education - Tamil

St.Peter's College of Engineering And Technology
Avadi
11-2023

Skills

  • Team collaboration
  • Customer engagement
  • Customer queries
  • Relationship building
  • Customer relationship management

Languages

Tamil
First Language
English
Elementary
A2

Timeline

Customer Service Executive

Timezone
01.2024 - 01.2024

Salesperson

Wonders department store
01.2021 - 12.2022

Babysitter

Home based
01.2020 - 12.2021

Bachelor of Education - Tamil

St.Peter's College of Engineering And Technology
Priya Darshini