BMC Control-M
Priya Dey
Unified Systems Operator- Application And Administration
Faridabad
Summary
Agile System Operator & Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns. Expert in managing computer resources efficiently to provide maximum IT availability. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Versed in troubleshooting and desktop support on Windows systems. Proven skills in resolving problems quickly on the first call. Recognized consistently for performance excellence and contribution to success in overall targets.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Application Operator & System Admin
Kyndryl
Gurgaon
10.2020 - Current
- Support problem, incident and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. Interaction with other teams is often required to solve issues.
- Organizing and managing multiple trainings, Knowledge Transfer process to new resources and publishing MOM, updating tracker for easy manage and presentation.
- Take care of all fun friday activities and events within the team.
- Provided comprehensive or Refresher training to internal resources to optimize systems maintenance and resolve recurring issues.
- Implemented corrective plans of action for network availability and latency.
- Managed onboarding and offboarding of employees.
- Created nightly jobs for database backups.
- responsible for monitoring, controlling and operating complex computer systems, networks, applications distributed systems in a multi vendor environment.
- responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate, and adhering to application management processes used by application operations.
- Application operators support the execution of a series of jobs in a set or "batch" rather than a single input on Distributed Systems.
- Maintaining applications with high availability, close monitoring and focus with aggressive follow-up and interactions with clients and internal teams to close any issue.
IT Support Specialist
IBM
Noida
07.2019 - 10.2020
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshoot and resolved desktop issues. Monitored systems in operation and quickly troubleshoot errors.
- Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Answered questions and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Education
MBA - Finance
Symbiosis Center of Distance Learning
Pune 05.2019 - 09.2021
Bachelor of Commerce - Accounting And Finance
Maharshi Dayanand University
Rohtak 04.2016 - 05.2022
Skills
Agile
Accomplishments
- Shining star performer for the month of December 2019
- Highest ticket resolved on desk in the month of May 2020
- Performance Award in 2021
- Trained new joiners with the team of 12 staff members.
Software
Tivoli Workload Scheduler
IBM Netcool Omnibus
Microsoft Office suite
Service Now
ITSM Remedy
Financial Valuation and modelling
Tally ERP
Additional Information
Internship Trainee Volunteer
SAMBHAJ - A BEGINNING TO ACCOMPLISH
09/2021 – 11/2021
- Prepared presentations to spread awareness about social issues
- Provided a warm and friendly welcome at all events, which resulted in a 99.5% positive feedback score
- Been a part of a change in cleaning India mission.
- Awarded as the best intern in the batch
Timeline
Application Operator & System Admin
Kyndryl
10.2020 - Current
IT Support Specialist
IBM
07.2019 - 10.2020
MBA - Finance
Symbiosis Center of Distance Learning
05.2019 - 09.2021
Bachelor of Commerce - Accounting And Finance
Maharshi Dayanand University
04.2016 - 05.2022
Similar Profiles
Aaron LujanAaron Lujan
Associate Director of Customer Success at KyndrylAssociate Director of Customer Success at Kyndryl
Sai Krithika RSai Krithika R
System Administrator at KyndrylSystem Administrator at Kyndryl
Nadzimushsyahar Bin Mohd HalelNadzimushsyahar Bin Mohd Halel
Deskside Support Engineer at KyndrylDeskside Support Engineer at Kyndryl