PRIYA GAUD
Mumbai
Summary
Work for an Organization which provides me the opportunity to showcase my skills and knowledge and wanted to grow along with the organization Objective. An Organized and motivated individual, eager to utilize time , management and organizational skills across diverse setting, seeking entry level opportunities to enhance the abilities while contributing to company growth.`
Overview
3
3
years of professional experience
Work History
AR Caller
Gebbs Healthcare Solutions
MUMBAI
01.2023 - Current
- Worked an International BPO as an AR Caller.
- Worked on Commercial Claims.
- Following up insurance company for Advocate Review Cases and Unfound Payments Scenario for Workers Compensations and Motor Vehicle accidents Claims
- Maintained the Quality of the Process.
- Get Promoted to SR. AR Caller
- Worked on Veteran Affairs of US health Insurance
- Investigate the Authorization for VA client through the call
- After Authorization Follow up with the insurance to get the correct payment and denial status
- Gain knowledge in medical billing
Customer Service Executive
Epicenter Tech Pvt. Ltd.
12.2021 - 07.2022
- Worked as customer service executive in Up stock process
- Helping customer to open the accounts step by step Via Call
- Maintained the quality and quantity of Accounts also maintaining good relations with customer
- Delivered fast, friendly and knowledgeable service for routine questions and service Complaints.
- Increased Customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Explained benefits and advantages of different product and service offerings to customers.
- Updated databases with new and modified customer data.
Education
B. Com -
Thakur College of Science and Commerce
01.2020
HSC -
Thakur College of Science and Commerce
01.2017
SSC -
S.S.V.M
01.2015
Skills
- Ability to balance the work
- Team working
- Communicating skills
- Goal Oriented
- Problem Solving
- Medical Billing
- Denial Management
- Microsoft Office
- Customer Service
- Health Care
Extracurricular Activities
- Participation in Inter - Collegiate Quiz competition 2020
- Participate in IQAC and Department of Bachelor of Commerce Accounting Finance, 2020
- Participated in one day workshop on Placement and Communication Skills Training Program
- Certification of Student Life Management Program, 2018
- Participation in Stock Watch Event Project Display, 2015-16
- Active Participation in culture activities like dance, event, drawing
Hobbies and Interests
- Dancing
- Drawing
- Travelling
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 12/23/99
- Gender: Female
- Nationality: Indian
Additional Information
I certify that the information given is true and complete to the best of my Knowledge .
Timeline
AR Caller
Gebbs Healthcare Solutions
01.2023 - Current
Customer Service Executive
Epicenter Tech Pvt. Ltd.
12.2021 - 07.2022
B. Com -
Thakur College of Science and Commerce
HSC -
Thakur College of Science and Commerce
SSC -
S.S.V.M
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