Priya Jha
Summary
Creative Training Professional with 8+ years of experience who goes beyond traditional facilitation to drive engagement, communication, and learning effectiveness. Experienced in designing and delivering training programs, while also contributing to broader organizational initiatives such as employee referral programs, stakeholder communication, and engagement activities. Passionate about content creation, storytelling, and building meaningful employee experiences that connect learning with business impact.
Overview
8
8
years of professional experience
Work History
TRAINING COACH
WIPRO HR SERVICES
01.2024 - Current
- Delivered training on US healthcare benefits and defined contribution plans
- Managed end-to-end batch operations, including scheduling, tracking, and performance reporting
- Conducted train-the-trainer sessions and assessed aspiring trainers as part of the LEAP program
- Customized and updated training content based on business and client requirements
- Collaborated with stakeholders and supported key projects alongside facilitation responsibilities
- Played a key role in client visits, managing interactions and coordinating engagement activities
- Contributed to employee engagement initiatives with a creative approach to communication and activities
- Simplified and communicated organizational updates to improve team awareness and alignment
TRAINING SPECIALIST
WIPRO HR SERVICES
05.2022 - 12.2023
- Delivered training on US healthcare and defined contribution plans
- Facilitated tool-based training (CSPRO, TBA, Knowledge Central, Alight Worklife, Assist, ALIS)
- Customized training modules based on business and client requirements
- Managed batch operations, including scheduling, tracking, and reporting
- Monitored learner performance, attendance, and engagement metrics
- Shared regular updates with stakeholders on training progress and outcomes
- Identified performance gaps and supported improvement initiatives
PROCESS TRAINER
AIRBNB
02.2021 - 05.2022
- Provided product training to new hires.
- Ensured adherence to product knowledge and quality norms as per client specifications.
- Provided feedback to management concerning possible problems and risks.
- Provided status updates to training manager.
- Evaluated the cases and published the data.
- Maintained and revised onboarding and screening procedures for new hires.
- Provided nesting support when required.
SME
REVENTUS TECHNOLOGIES
01.2018 - 01.2021
- Worked as a subject matter expert to provide full support for better quality to the client and shared guidelines update.
- Created and published daily reports.
- Ensured adherence to quality norms as per client specifications.
- Supported the quality and compliance team to perform various audits and follow up based on observations highlighted and completed the RCAs and maintained the data which improved the call quality.
- Identified operational/training issues and helped fix the gaps.
- Provided floor support to the team members.
Education
BACHELOR OF ARTS -
DAULAT RAM COLLEGE
Skills
- Strong written and verbal communication skills
- Creative thinking with ability to design engaging learning content and experiences
- Stakeholder management and client engagement, with proven ability to build strong rapport
- Experience in managing client interactions and coordinating external engagement activities
- Strong hands-on experience in MS Office (PowerPoint, Word, Excel)
- Excellent organizational and interpersonal skills
- Problem-solving and conflict resolution
Hobbies and Interests
- Public speaking
- Reading
Languages
English
Proficient
C2
Timeline
TRAINING COACH
WIPRO HR SERVICES
01.2024 - Current
TRAINING SPECIALIST
WIPRO HR SERVICES
05.2022 - 12.2023
PROCESS TRAINER
AIRBNB
02.2021 - 05.2022
SME
REVENTUS TECHNOLOGIES
01.2018 - 01.2021
BACHELOR OF ARTS -
DAULAT RAM COLLEGE