Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Priya Kaur

Ghaziabad

Summary

Focused on enhancing professional skills and competencies in a workplace that recognizes effort and provides opportunities for responsibility and challenge.

Overview

11
11
years of professional experience

Work History

Senior Customer Service Representative

I-energizer
Noida
07.2020 - Current
  • Reviewed and approved content prior to website publication, ensuring quality compliance.
  • Managed and resolved customer inquiries via email, streamlining support processes.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Monitored website and social media platforms to prevent security breaches.

Quality Analyst

Cogent E-Services
Noida
05.2017 - 07.2020
  • Evaluated call quality to ensure compliance with company standards.
  • Provided feedback to agents on communication techniques and customer interaction.
  • Collaborated with management to improve service delivery processes.

Customer Service Executive

I-energizer
Noida
11.2014 - 04.2016
  • Warmly greeted customers using effective telephone etiquette and comprehensive questions to identify needs.
  • Executed paperwork according to established protocols, ensuring accurate documentation of consumer requests.
  • Provided exceptional service on incoming calls, showcasing professionalism and expertise.
  • Addressed customer inquiries and concerns, achieving consistent quality service and performance goals.

Education

Bachelor of International Business and Finance - Finance

Jamia Millia Islamia
New Delhi
10.2018

High School Diploma -

JKG International School
Ghaziabad
03.2014

Skills

  • Adaptability
  • Multitasking
  • In-game chat moderation
  • Time management and prioritization
  • Quality assurance knowledge
  • Content Moderation(text,chat,audio &images)

Accomplishments

  • Star Performer
  • Received the Extra Mile Award for timely completion of tasks in Cogent.

Timeline

Senior Customer Service Representative

I-energizer
07.2020 - Current

Quality Analyst

Cogent E-Services
05.2017 - 07.2020

Customer Service Executive

I-energizer
11.2014 - 04.2016

Bachelor of International Business and Finance - Finance

Jamia Millia Islamia

High School Diploma -

JKG International School
Priya Kaur