Focused on enhancing professional skills and competencies in a workplace that recognizes effort and provides opportunities for responsibility and challenge.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
I-energizer
Noida
07.2020 - Current
Reviewed and approved content prior to website publication, ensuring quality compliance.
Managed and resolved customer inquiries via email, streamlining support processes.
Participated in training programs to enhance product knowledge and customer service skills.
Monitored website and social media platforms to prevent security breaches.
Quality Analyst
Cogent E-Services
Noida
05.2017 - 07.2020
Evaluated call quality to ensure compliance with company standards.
Provided feedback to agents on communication techniques and customer interaction.
Collaborated with management to improve service delivery processes.
Customer Service Executive
I-energizer
Noida
11.2014 - 04.2016
Warmly greeted customers using effective telephone etiquette and comprehensive questions to identify needs.
Executed paperwork according to established protocols, ensuring accurate documentation of consumer requests.
Provided exceptional service on incoming calls, showcasing professionalism and expertise.
Addressed customer inquiries and concerns, achieving consistent quality service and performance goals.
Education
Bachelor of International Business and Finance - Finance
Jamia Millia Islamia
New Delhi
10.2018
High School Diploma -
JKG International School
Ghaziabad
03.2014
Skills
Adaptability
Multitasking
In-game chat moderation
Time management and prioritization
Quality assurance knowledge
Content Moderation(text,chat,audio &images)
Accomplishments
Star Performer
Received the Extra Mile Award for timely completion of tasks in Cogent.
Timeline
Senior Customer Service Representative
I-energizer
07.2020 - Current
Quality Analyst
Cogent E-Services
05.2017 - 07.2020
Customer Service Executive
I-energizer
11.2014 - 04.2016
Bachelor of International Business and Finance - Finance