Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Extracurricular Activities
Hobbies and Interests
Disclaimer
Certification
Accomplishments
Affiliations
Timeline
Generic

VIJAY WADLEKAR

Senior Customer Service Executive.
Mumbai,Maharashtra

Summary

To work under the guidance of experts and use my knowledge and work experience to the best of my ability combined with perseverance, so as to contribute to organization’s growth and goal, as well as to attain my professional goal.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Concentrix (Air India)
Mumbai
02.2024 - Current
  • Working as a customer service rep, understanding customers' queries, and helping them with the same.
  • Amadeus certified.
  • Specialties in Ticket Reissuing and Booking.

Senior Associate for Corrections Department

PRUDENTIAL
01.2020 - 03.2023
  • Working as Senior Associate for Corrections Department

  • Built financial models to evaluate potential investments and acquisitions.
  • Monitored performance metrics to assess effectiveness of operational processes.

QUALITY ANALYST and SME

TATA CONSULTANCY SERVICES
Mumbai
08.2013
  • Worked as QUALITY ANALYST and SME During my tenure with TCS.Specialist in 401k, 403b and 457 plans

Education

T.Y.B.Com -

Mumbai University
01.2013

H.S.C -

Mumbai University
01.2010

S.S.C -

Mumbai University
01.2008

Skills

  • Good Communication Skills
  • Teamwork
  • Interpersonal Skills
  • Adaptability
  • Call Control
  • Documentation Review
  • Customer Support

Personal Information

  • Date of Birth: 09/03/1991
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Languages

English, Hindi & Marathi

Awards

  • Felicitated as Monthly Top Performer Awards for consistently exceeding established required performance metrics.
  • Completed 15 Certifications in various Departments.

Extracurricular Activities

Active participation in college functions as a volunteer and in other events. Active participant in the football tournament conducted in the organization every year. Playing Football for corporate level as well.

Hobbies and Interests

Playing sports and Listening Music.

Disclaimer

I hereby inform you that all the statement made above is true the best of my knowledge and belief.

Certification

  • Amadeus Certified.

Accomplishments

  • Awarded as the best performer for consecutive months.

Affiliations

  • Being part of focus group to get in new projects.
  • Being proactive in sports (Football) and participated in various levels for school, colg and corporate

Timeline

Senior Customer Service Representative

Concentrix (Air India)
02.2024 - Current

Senior Associate for Corrections Department

PRUDENTIAL
01.2020 - 03.2023

QUALITY ANALYST and SME

TATA CONSULTANCY SERVICES
08.2013

T.Y.B.Com -

Mumbai University

H.S.C -

Mumbai University

S.S.C -

Mumbai University
VIJAY WADLEKARSenior Customer Service Executive.