PRIYA MALVIYA
HR Business Partner & HR Generalist
Indore
Summary
Results-driven HR Business Partner with 7+ years of progressive experience across IT, BPO, and tech services sectors. Proven track record of partnering with senior leadership to align HR strategy with business goals, managing HR operations for employees, and reducing voluntary attrition through targeted engagement and retention programs. Adept at driving end-to-end performance management cycles, talent development initiatives, and compliance frameworks. Experienced in deploying AI-driven HR analytics and chatbots to improve HR efficiency. SHRM-CP certified with DEI, POSH compliance, and change management.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
HR Business Partner – Senior Associate
Tata Consultancy Services (TCS)
11.2021 - Current
- Served as strategic HRBP for 4 business units covering 450+ employees, aligning HR programs with business OKRs and driving a 12% improvement in manager effectiveness scores over 18 months.
- Managed end-to-end performance management cycles — goal setting, mid-year reviews, year-end calibrations, and PIPs — for 300+ employees across 4 delivery units, achieving 95% on-time completion.
- Reduced voluntary attrition by approximately 6% year-on-year by implementing targeted retention interventions including career pathing conversations, stay interviews, and Hi-Pot development plans.
- Facilitated 10+ HR Connect sessions, group townhalls, and project confluences per quarter, directly increasing engagement survey participation.
- Coached managers on feedback delivery, PIPs, and conflict resolution, resulting in a 30% reduction in unresolved ER cases escalated to senior HR.
- Partnered with the Talent Development team to identify skill gaps and deploy learning programs, contributing to an 18% increase in internal role mobility.
- Supported 2 large-scale organisational restructuring exercises, guiding employees through role transitions with zero compliance escalations.
- Leveraged AI-powered HR analytics dashboards and chatbot tools to automate routine HR queries, reducing HRBP response time by 40%.
- Analysed monthly attrition, headcount, and engagement data; presented data-driven insights to senior leadership, informing quarterly workforce planning decisions.
- Ensured 100% compliance with labour laws, company policies, and audit requirements across all supported business functions.
HR Generalist – Senior Associate
eNoah iSolution
03.2019 - 08.2020
- Managed full-cycle recruitment for 50+ positions annually — including job description design, campus drives, screening, interview coordination, and offer roll-out — reducing time-to-hire.
- Conducted ISMS, POSH, orientation, and induction training for 100+ new joiners per year, achieving a 95% new-hire satisfaction.
- Handled grievance management for a 200-person workforce; resolved 90%+ of complaints within a 5-day SLA, maintaining detailed case trackers.
- Conducted detailed exit interview analysis for all attrition cases; identified key drivers of dissatisfaction, and presented monthly attrition reports to leadership.
- Managed vendor relationships with 10+ college TPOs, staffing agencies, and medical test vendors, ensuring contract compliance and SLA adherence.
- Coordinated ISO 9001 internal audit activities, maintaining zero non-conformances across 2 audit cycles.
- Drove quarterly and monthly R&R programmes and employee engagement events, sustaining above-85% participation rates.
HR Generalist – Employee Care Executive
Teleperformance
06.2016 - 04.2018
- Managed employee care for FTEs, resolving 60–70 employee grievances per month with an average resolution time under 3 working days.
- Delivered onboarding, induction, and policy orientation sessions new hires annually; maintained a structured 90-day onboarding tracker.
- Maintained Early Warning Status (EWS) tracker and prepared monthly attrition analysis reports, contributing to a 10% improvement in controllable attrition.
- Conducted quarterly SKIP-level meetings and SWOT analysis presentations to department heads, surfacing key engagement risks.
- Handled IJP (Internal Job Posting) end-to-end: posting, shortlisting, and interviewing, filling 15+ internal vacancies annually and improving internal mobility.
- Managed employee reimbursements, relocation bonus processing, and disciplinary consequence discussions in compliance with company policies.
- Ran AION and quarterly employee satisfaction surveys; analysed results and drove action plans to address controllable dissatisfaction factors.
Education
MBA – Human Resources & Marketing -
DAVV University
Indore01-2017
B.Com - undefined
Barkatullah University
Bhopal01-2014
Senior Secondary (CBSE) - undefined
Kendriya Vidyalaya
01-2011
Skills
Strategic HR Business Partnering
Talent Management & Retention
Performance Management & PIP
HR Data Analysis & Reporting
AI Tools for HR Analytics
Accomplishments
- Awarded Best Performer recognition (Gems Award) at TCS for outstanding contributions to people practices and business partnering.
- Represented Madhya Pradesh & Chhattisgarh at the All India Vayu Sainik Camp (VSC), Bangalore — demonstrating leadership and discipline from an early career.
- Holds NCC 'B' and 'C' Certificates (Air Wing), reflecting strong discipline, teamwork, and leadership qualities.
Certification
SHRM-CP – Society for Human Resource Management (Certified Professional) Completed
Timeline
HR Business Partner – Senior Associate
Tata Consultancy Services (TCS)
11.2021 - Current
HR Generalist – Senior Associate
eNoah iSolution
03.2019 - 08.2020
HR Generalist – Employee Care Executive
Teleperformance
06.2016 - 04.2018
B.Com - undefined
Barkatullah University
Senior Secondary (CBSE) - undefined
Kendriya Vidyalaya
MBA – Human Resources & Marketing -
DAVV University