Priya Moncy

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

• Maintained a friendly manner and calm, positive demeanour when handling complaints.
• Dealing with a large number of customers on a daily basis and ensuring complete satisfaction.
• Having answers ready for the most common questions customers are likely to ask.
• Talking calls from customers and dealing with their requests effectively.
• Handling complaints and resolving issues to ensure positive outcomes for the course.
• Analysing customer transactions, correcting records and adjusting errors.
• Dealing with customer enquiries by email or post and in person to get information from clients.
• Maintain and updating customer database.
• Building up relationships with new and existing clients.