Manjunatha K

Key Responsibilities:

• Understand the educational dynamics and financial products of the market and area.
• Establish contact and build relationships to recommend solutions and sell products.
• Handle applications for login to sanction and follow up on regular receipts of payments after sanctioning.
• Display efficiency in gathering market and customer information to enable negotiations.
• Handle disbursements and tranches.
• Monitor the MIS of daily on lead capture data.
• Address customer issues to increase satisfaction through timely complaint resolution.
• Generating leads from the channel partners.
• Maintaining good relationships with the channel partners and resolving their queries.

Additional Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Assist clients in understanding loan options, application processes, and eligibility criteria.
• Provide training and support to the sales team on education loan products and customer service best practices.
• Monitor and analyze market trends to identify opportunities for growth and improvement.
• Collaborate with marketing teams to create promotional materials and campaigns for education loans.
• Handle escalated customer inquiries and resolve issues promptly and effectively.
• Ensure all documentation and records are accurately maintained and updated.

• Achieving growth and hitting sales targets by successfully managing the sales team
• Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Built customer loyalty through exceptional customer service techniques and engaging with increase in sales and service.

• Helped an average of 50 customers per month by responding to inquiries and finding products
• Finding out the customer requirements and recommending them with best products
• Mined and analyzed customer databases and user surveys to identify new sales and marketing strategies to develop revenue streams
• Awarded the title of "#1 Executive of Avanse Pan India" based on our quarterly sales growth
• Built customer loyalty through exceptional customer service techniques and engaging with increase in sales and service
• Provided outstanding customer service, receiving 96% in Customer service feedback surveys.

• Internal auditor for IOB [Indian overseas Bank]
  6 months and as Revenue auditor
• Concurrent Auditor for Corporation Bank, 6 months.
• Internal auditor for KSIC Head office for past 6 months.
• Stock and financial audit for KSBCL for every month, only for 2 days, from the past 1 year.