Priya Pillai
Bengaluru
Summary
Dynamic Healow Project Manager with a proven track record at eClinicalWorks, excelling in client relations and project development. Spearheaded successful implementations, enhancing project deliverables quality and client satisfaction. Skilled in Excel and effective communication, adept at team bonding and performance improvements, consistently exceeding project goals.
Overview
6
6
years of professional experience
Work History
Healow Project Manager
eClinicalWorks
Bangalore
02.2023 - Current
- Implementation of the products and testing of the products done by communicating with the client through teams meetings.
- Managing projects from kickoff till the project closure and providing positive end result the client.
- Working with internal teams to fulfill the client's requirements.
- Submitting project deliverables to clients, consistently adhering to quality standards.
Assistant Manager
HDFC Bank
Mumbai
07.2022 - 01.2023
- Maintained up-to-date knowledge of company products and services.
- Maintained Operations on the front desk and helped the customers with their accounts.
- At the end of the day, ensured all products in the bank is tallied and reports are authorized.
Customer Service Executive
Firstsource Solutions limited
Mumbai
05.2019 - 07.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Identified opportunities for process improvement within the customer service department.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Commerce - Accounting And Finance
Ghanshyamdas Saraf College
Mumbai, Malad West05-2021
High School Diploma -
B.S.G.D. College of Commerce, Malad(W).
Mumbai Malad West05-2018
MBA - Executive MBA
Symbiosis Institute Of Management
Bangalore, IndiaSkills
- Project development
- Project tracking
- Influencing skills
- Team bonding
- Performance improvements
- Client relations
- Excel
- Presentations
- Effective communication
Timeline
Healow Project Manager
eClinicalWorks
02.2023 - Current
Assistant Manager
HDFC Bank
07.2022 - 01.2023
Customer Service Executive
Firstsource Solutions limited
05.2019 - 07.2022
Bachelor of Commerce - Accounting And Finance
Ghanshyamdas Saraf College
High School Diploma -
B.S.G.D. College of Commerce, Malad(W).
MBA - Executive MBA
Symbiosis Institute Of Management
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