ASHLEY A ARWIN
Bengaluru
Summary
9 + years of experience in Healthcare IT and Consulting Services, managing various projects of different length and complexity. Seeking a challenging position that will allow growth professionally while effectively utilizing my past experiences, my versatile skills of a quick learner, and strong leader in order to contribute as an integral part of the organization.
Overview
11
11
years of professional experience
Work History
Project Manager for Healow Genie Implementations
healow Genie
08.2025 - Current
- Leading end-to-end implementation projects while ensuring timelines, scope, and quality standards are met.
- Conducting project kickoff meetings, gathering business and technical requirements, and developing implementation plans.
- Coordinating configuration, testing, user acceptance testing (UAT), training, and go-live activities.
- Managing project schedules, tracking milestones, identifying risks, and implementing mitigation plans to keep projects on track.
- Built strong client relationships through regular status updates, addressing concerns, and ensuring positive implementation experiences.
- Collaborating with internal stakeholders to resolve technical issues, manage dependencies, and ensure seamless delivery.
- Monitored project performance and maintained documentation while driving continuous process improvements to enhance efficiency and customer satisfaction.
- Supported change management by guiding clients through workflow adoption and preparing them to effectively use healow Genie platform.
Technical Writer
05.2021 - 08.2025
- Design, develop, deliver, and maintain best-in-class PM and EMR software documentation that is appropriate for its intended audience.
- Proofread and edited documents to ensure clarity and accuracy before finalization.
- Analyzed specifications and product descriptions and recommended the best documentation approach.
- Produced high-quality, accurate, and user-friendly technical documents that met project requirements.
- Collaborated with development, QA, product owners, and cross-functional teams to plan, research, write, and revise comprehensive documentation, including internal guides, user guides, overviews, tutorials, installation/configuration instructions, API guides, and training materials.
Business Analyst
eClinicalWorks
05.2017 - 04.2021
- Assisted physicians and clinical staff members in meeting government incentive program regulations.
- Gained knowledge of various incentive programs such as MACRA, QPP, MIPS, and Advanced APMs and kept up to date with any changes.
- Proactively follow-up with the clients and monitor their performance to achieve the required threshold.
- Assisted clients with data submission on the CMS portal.
- Assisted clients with pre and post-payment audits.
- Adhered to HIPAA regulations and compliance to avoid breaches and Patient Safety issues.
Customer Service Executive
ScanCafe Inc.
07.2015 - 12.2016
- Resolved incoming customer requests promptly and thoroughly, enhancing overall customer satisfaction.
- Continuously evaluated and identified opportunities to drive process improvements that positively influence the customer's experience.
- Coordinated with designers and production team to address issues and ensure timely product delivery.
- Achieved top metrics in quality, service, and information, demonstrating commitment to customer excellence.
Education
BACHELOR OF COMMERCE -
Rabindranath Tagore University
SECONDARY EDUCATION -
Bangalore City College
PRIMARY EDUCATION -
St. Germain High School
Skills
- Project Implementation
- Healthcare IT Solutions
- Time & project Management
- Analytical Skills
- Technical Documentation
- Document Management
- Client support
- Account Management
- People Management
- Microsoft Office Suite
- Strong Communication
Disclaimer
I hereby declare that all the particulars given here are true to the best of my knowledge.
Personal Information
- Father's Name: AMAL RAJ
- Date of Birth: 10/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Project Manager for Healow Genie Implementations
healow Genie
08.2025 - Current
Technical Writer
05.2021 - 08.2025
Business Analyst
eClinicalWorks
05.2017 - 04.2021
Customer Service Executive
ScanCafe Inc.
07.2015 - 12.2016
BACHELOR OF COMMERCE -
Rabindranath Tagore University
SECONDARY EDUCATION -
Bangalore City College
PRIMARY EDUCATION -
St. Germain High School