Priya Sharma
Operations Manager
Mohali
Summary
Adept Branch Operations Manager with a proven track record at Educan Empowering Ambitious Pvt. Ltd., enhancing operational efficiency and customer loyalty. Skilled in strategic planning and staff supervision, I spearheaded initiatives that significantly improved performance metrics. My approach emphasizes employee development and process optimization, driving substantial business growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Branch Operations Manager
Educan Empowering Ambitious Pvt. Ltd.
07.2021 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Managed over 50 customer calls per day.
- Performed monthly compliance checks
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations
Operations Executive
WWICS Immigration Consultancy
07.2020 - 06.2021
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes
- Efficiently and effectively identified and solved all problems that impacted direction of business
Telemarketing Executive
Club Mahindra
12.2018 - 02.2020
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Recorded contact information of customers and potential customers in internal database
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
Education
BBA - Marketing & Human Resource
Punjabi University
Patiala, India 05.2014 - 05.2018
Skills
Staff Supervision
Employee Development
Opening and closing procedures
Sales management
Strategic Planning
Branch Operations Management
Timeline
Branch Operations Manager
Educan Empowering Ambitious Pvt. Ltd.
07.2021 - Current
Operations Executive
WWICS Immigration Consultancy
07.2020 - 06.2021
Telemarketing Executive
Club Mahindra
12.2018 - 02.2020
BBA - Marketing & Human Resource
Punjabi University
05.2014 - 05.2018
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