Hi, I’m
Priya Shashidhar
Summary
Project & Transformation Manager with 4 years of experience driving cross-functional transformation, process optimization, automation, and PMO governance. Skilled in business analysis, stakeholder management, UAT coordination, and delivering scalable operational solutions.
Overview
4
years of professional experience
Work History
HDFC Bank Ltd.
Manager
12.2025 - Current
Job overview
- Own delivery of transformation work-streams across merchant onboarding, improving TAT, and operational efficiency
- Develop and track work plans, milestones, and governance updates, ensuring alignment across Operations, Tech, and Risk
- Implemented automation for data validation and MIS workflows, improving accuracy and reducing manual effort
- Strengthened control frameworks and prepared status updates and stakeholder communications, enabling timely decision-making
and issue resolution
IDFC FIRST Bank
Senior Specialist
06.2022 - 10.2025
Job overview
- Owned end-to-end delivery of multiple transformation workstreams, managing scope, timelines, governance, and cross-functional stakeholder coordination across Operations, Risk, and Technology teams
- Led functional coordination between business users, developers, QA teams, and support functions to ensure seamless execution and alignment of project deliverables
- Conducted process assessments, AS-IS / TO-BE mapping, and workflow optimization initiatives to improve operational efficiency and scalability
- Implemented process governance frameworks, maintained RAID logs and governance trackers, and monitored project milestones, risks, and dependencies to ensure project alignment and timely escalation of issues
- Managed change requests and supported controlled implementation of process enhancements while ensuring minimal operational disruption
- Reduced FTNR by 23% through process redesign, control enhancements, and operational workflow improvements
- Delivered automation initiatives that reduced manual effort by 65%, improving accuracy, efficiency, and turnaround times
- Translated business requirements into BRDs, functional specifications, and user stories, enabling effective collaboration with technology teams
- Coordinated QA/UAT support activities including test planning and defect tracking, ensuring readiness validation and stakeholder sign-offs for successful project implementations
- Facilitated stakeholder meetings, execution reviews, and governance discussions to track delivery progress and resolve project issues proactively
- Developed MIS dashboards to track operational KPIs and workflow efficiency, identifying bottlenecks and turnaround times for continuous improvement
- Supported ITSM activities including Incident Management, Change Management, and Request Management to ensure structured issue resolution and controlled process execution
Education
CMS Business School, Jain UniversityBengaluru
MBA from Business Analytics
05-2022
Dayananda Sagar Academy of Technology And Mgmt. Bengaluru
Bachelor of Engineering from Computer Science
05-2020
Skills
- Program & Project Management Workstream Ownership
- Functional Coordination Business Analysis Requirement Gathering
- Process Mapping (AS-IS / TO-BE) Workflow Optimization Process Transformation
- Change Management Change Requests Implementation Support
- QA/UAT Coordination Defect Tracking Issue Resolution
- Stakeholder Management Cross-functional Collaboration
- Risk & Issue Management RAID Logs Governance Reporting
- Operational KPI Tracking MIS & Dashboard Reporting Data-driven Decision Making
- Automation Initiatives Process Optimization Control Framework Enhancement
- Documentation & BRD Preparation User Stories Functional Specifications
Timeline
Manager
HDFC Bank Ltd.
12.2025 - Current
Senior Specialist
IDFC FIRST Bank
06.2022 - 10.2025
CMS Business School, Jain University
MBA from Business Analytics
Dayananda Sagar Academy of Technology And Mgmt.
Bachelor of Engineering from Computer Science