Priya Singh
Operations Analyst- Merchant Onboarding
Bengaluru,KA
Summary
Dedicated Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Operation Analyst- Merchant Onboarding
PhonePe Private Limited
Bangalore, Karnataka
11.2021 - Current
- Determined and developed algorithms to improve and optimize operational processes.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Payments Advisor- Customer Experience
PhonePe Private Limited
Bangalore, Karnataka
03.2020 - 11.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed on-site evaluations, internal audits and customer surveys.
MOCC Analyst
Goldman Sachs
Bangalore, Karnataka
03.2019 - 03.2020
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Liaised with stakeholders to ensure successful execution of events and running metric reports.
- Managed and scheduled bridge resources, monitored calls to ensure successful execution of the events
Education
Bachelor's in Computer - BCA
Vinoba Bhave University
Jharkhand 05.2013 - 07.2016
High School Diploma -
DAV Public School
Jharkhand 04.2011 - 03.2013
Skills
Data Analysis
Operational improvements
Timeline
Operation Analyst- Merchant Onboarding
PhonePe Private Limited
11.2021 - Current
Payments Advisor- Customer Experience
PhonePe Private Limited
03.2020 - 11.2021
MOCC Analyst
Goldman Sachs
03.2019 - 03.2020
Bachelor's in Computer - BCA
Vinoba Bhave University
05.2013 - 07.2016
High School Diploma -
DAV Public School
04.2011 - 03.2013
Certification in Data Analysis (2022)
Through this course, I want to be able to help people make decisions using data. This can come in the form of extracting data, visualizing data or even modeling data.
This Google Analytics Course covers the basics of being an analyst, including the tools needed to master the day-to-day of an analyst.
Certification in Data Analysis (2022)
Through this course, I want to be able to help people make decisions using data. This can come in the form of extracting data, visualizing data or even modeling data.
This Google Analytics Course covers the basics of being an analyst, including the tools needed to master the day-to-day of an analyst.