Vinutha S
Bangalore
Summary
Senior Operations Analyst with expertise in business reporting, compliance, and process optimization. Proven ability to enhance reporting accuracy and streamline tracking processes, resulting in reduced errors. Strong planning and problem-solving skills developed through extensive industry experience. Dedicated to leveraging data analysis to support informed decision-making and drive business improvements.
Overview
9
9
years of professional experience
Work History
Senior Operations Analyst - Merchant Onboarding
Phonepe Limited
Bangalore
05.2025 - 03.2026
- Managed daily escalated cases from merchants, and ensured their timely resolution.
- Worked with other internal stakeholders to facilitate the effective resolution of cases.
- Looked for areas of process improvement, which helped improve the merchant and partner experience.
- Addressed merchant issues through phone and non-voice interactions.
- Escalated critical cases to the relevant teams when needed.
- Served as a subject matter expert for the merchant onboarding process and management of their profiles.
- Built in-depth knowledge of the onboarding systems, tools, and processes.
- Prepared weekly and monthly reports on tasks, recommending improvements for TAT violations.
Senior Risk and Compliance Analyst
Instamojo Technology Private Limited
Bangalore
09.2020 - 02.2025
- Executed KYC remediation through CDD and EDD, identifying account holders and tracing funds.
- Implemented risk monitoring systems, achieving 20% reduction in fraud-related losses.
- Fostered collaboration across departments to enhance understanding of compliance challenges.
- Managed dispute resolution processes for customers and banks, ensuring compliance in refunds.
- Collaborated with finance partners to optimize transaction processing operations.
- Reviewed partner agreements and SLA contracts for potential risk assessment.
- Ensured adherence to AML, KYC, and PCI DSS regulations while partnering with audit teams.
Operations Analyst
Cashfree Payments Private Limited
Bangalore
07.2019 - 09.2020
- Documented existing business processes to pinpoint inefficiencies and propose actionable improvements.
- Developed and implemented operational strategies aimed at enhancing efficiency, customer service, and cost-effectiveness.
- Assisted in project management for the launch of new products, services, or processes.
- Generated reports to evaluate key performance indicators such as cost savings and production output.
- Investigated industry trends and best practices to support informed business decision-making.
- Tracked inventory across various facilities, adjusting purchasing plans based on data analysis.
- Evaluated vendor agreements for policy adherence and secured favorable terms when required.
- Engaged with stakeholders to identify potential areas for operational system enhancements.
Senior Portal Operations Associate
Nearbuy Private Limited
Bangalore
11.2016 - 03.2019
- Ensured compliance with guidelines through implementation of updates.
- Identified and addressed risks to maintain seamless workflow.
- Meeting team deadlines and handling contingencies. Setting high expectations for quality and productivity. Finding effective solutions within constraints.
- Contributing to daily team targets and utilizing modification knowledge.
- Updating and modifying deals based on instructions. Ensuring consistency, formatting, and quality.
- Editing and vetting deals based on contractual mandates.
- Conducting quality checks and curating deal data.
Education
Bachelor of Commerce - Accounting & Finance
Reva University
Bengaluru07-2016
Udemy
Bengaluru04-2025
Data Scientist -
The University of Texas, Austin
Bengaluru12-2024
Skills
- Regulatory compliance
- Risk assessment and fraud detection
- Process audits and quality assurance
- Stakeholder engagement
- Team leadership
- Data analysis and reporting
- Risk monitoring
- Customer on-boarding and due diligence
- Anti-money laundering practices
- Transaction monitoring
- Research and review
- Microsoft Excel and data visualization
- Dispute resolution and contract review
- Team collaboration
Accomplishments
• Star performer of the year - Q4 (nearbuy.com)
• Received monthly spot award twice (nearbuy.com)
• Star performer of the year - (2022 | Instamojo PVT. LTD)
• Received monthly spot award twice (nearbuy.com)
• Star performer of the year - (2022 | Instamojo PVT. LTD)
Languages
- Kannada
- English
- Hindi
- Telugu
- Tamil
Timeline
Senior Operations Analyst - Merchant Onboarding
Phonepe Limited
05.2025 - 03.2026
Senior Risk and Compliance Analyst
Instamojo Technology Private Limited
09.2020 - 02.2025
Operations Analyst
Cashfree Payments Private Limited
07.2019 - 09.2020
Senior Portal Operations Associate
Nearbuy Private Limited
11.2016 - 03.2019
Bachelor of Commerce - Accounting & Finance
Reva University
Udemy
Data Scientist -
The University of Texas, Austin