Priya Singh
Bengaluru
Summary
Product management professional with proven success in driving product initiatives and enhancing performance. Strong collaboration with cross-functional teams to achieve impactful results. Expertise in market research, strategic planning, and project management.
Overview
6
6
years of professional experience
Work History
Product Manager
Kennemer Eco Solutions
02.2025 - Current
- Led cross-functional teams to define product vision and roadmap, ensuring alignment with market needs.
- Developed and prioritized product backlog, translating stakeholder feedback into actionable user stories.
- Conducted market research and competitive analysis to identify opportunities for product differentiation.
- Collaborated with engineering and design teams to deliver high-quality products on time and within scope.
Associate Product Manager
Paytm Technologies
05.2023 - Current
- Driven end to end product lifecycle for Gold loan from planning, execution to impact assessment
- Driven customer experience projects resulting 12% increase in CSAT and 72 manual hours effort reduction per month
- Implemented lender integration and CKYC projects which improved the funnel by 17% and reduced the onboarding cycle time (24 hours to instant onboarding)
- Developed compliance features like CPV and instant fraud block
- Translated business goals, feature concepts and customer needs into prioritised product requirements and use cases.
Senior associate, Design and Process Excellence
Razorpay Technologies Pvt Ltd
08.2022 - 04.2023
- Created Chatbot and IVR workflows and integrated those with the merchant support platform
- Conducted RCA and implemented process improvements, resulting in reduction in defects
- Conducted extensive process analysis to identify areas for improvement and reduced the overall merchant on-boarding TAT from 8 days to 48 hours
- Coordinated with Product and tech teams leading to a successful completion of 10 process improvement projects in a 8-month period
- Created knowledge base and coached team members on the processes and tools
Merchant Onboarding Specialist
PhonePe Pvt Ltd
03.2020 - 07.2022
- Managed full life cycle of merchant on-boarding process including underwriting, due diligence, risk assessment, and documentation review.
- Performed risk assessments on high-risk merchants using Salesforce and various sources to evaluate risk levels.
- Implemented process improvements to streamline on-boarding, decreasing average handling time for merchant onboarding.
MOCC Analyst
Goldman Sachs
02.2019 - 03.2020
- Managed and scheduled bridge resources, monitored calls to ensure successful execution of the events
- Liaised with stakeholders to ensure successful execution of events and running metric reports
Education
BCA -
Vinoba Bhave University
2016
Skills
- Market and competitor analysis
- Product management
- Process design
- Stakeholder management
- Product roadmaps
- A/B testing
Timeline
Product Manager
Kennemer Eco Solutions
02.2025 - Current
Associate Product Manager
Paytm Technologies
05.2023 - Current
Senior associate, Design and Process Excellence
Razorpay Technologies Pvt Ltd
08.2022 - 04.2023
Merchant Onboarding Specialist
PhonePe Pvt Ltd
03.2020 - 07.2022
MOCC Analyst
Goldman Sachs
02.2019 - 03.2020
BCA -
Vinoba Bhave University
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